Area Manager - Security

Tsebo Solutions Group; Pretoria; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a Security Operations Manager to oversee site security operations and ensure compliance with PSIRA standards. This role involves managing staff, controlling overtime, and maintaining strong client relationships through effective customer service. The ideal candidate will possess leadership skills, a solid understanding of financial management, and experience with security management systems. Join this dynamic team and contribute to a safe and secure environment while advancing your career in security management.

Qualifications

• Minimum Grade 12 with a Security Management Certificate or Diploma.
• At least 2 years of experience with Online Intelligence System (Ciims).

Responsibilities

• Manage security operations and ensure compliance with PSIRA standards.
• Conduct regular performance assessments and maintain discipline.

Skills

Leadership

Dispute Resolution

Verbal Communication

Written Communication

Labour Relations Management

Financial Statement Knowledge

Online Intelligence System (Ciims)

Education

Grade 12 or equivalent

Security Management Certificate / Diploma

PSIRA Grade A certificate

Valid driver’s license

Job description

Duties & Responsibilities

1. Manage the Security Operations in accordance with site specifications & PSIRA standards.
2. Reduce unplanned absenteeism to ensure maximum site coverage.
3. Control overtime caused by unplanned absenteeism.
4. Prevent claims against the Company through regular assessment of customer risks.
5. Ensure all services provided are invoiced accurately and paid on time.
6. Hold regular meetings with service providers and ensure reports are prepared to assist the Security Director during contract review meetings, in accordance with ISO 9001; 14001 & 45001 – SOMS Quality, Environmental and Health & Safety Standards.
7. Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures as applicable to this position.
8. Perform any reasonable action requested by management.

Control

1. Manage wage control, including overtime.
2. Manage contract contributions in line with the budget forecast.

Effective Organisation

1. Analyze staff turnover to ensure proper allocation of employees in line with contract/site requirements.
2. Manage rosters and shift patterns effectively in accordance with PRP.
3. Manage time & attendance, including overtime, annual, and sick leave.

Supervision

1. Provide employee engagement platforms, including parade attendance.
2. Conduct regular performance assessments and provide corrective feedback to subordinate employees.
3. Maintain discipline in accordance with the code of conduct and relevant legislation.
4. Deploy PSIRA-registered officers at the sites.
5. Ensure armed responses under supervision are certified in accordance with Regulation 21.

Client Retention & Customer Service

1. Deliver customer service in accordance with SLAs to retain clients.
2. Conduct regular service audits and implement corrective actions for gaps.
3. Resolve customer queries promptly.
4. Maintain open communication with clients following escalation procedures.

Skills and Competencies

1. Leadership and management of subordinates.
2. Dispute resolution and conflict management.
3. Verbal & written communication skills.
4. Management of labour relations.
5. Working knowledge of financial statements.
6. Extensive knowledge and at least 2 years of experience with Online Intelligence System (Ciims).

Qualifications

1. Grade 12 or equivalent qualification.
2. Security Management Certificate / Diploma.
3. PSIRA Grade A certificate.
4. Valid driver’s license; own vehicle considered an advantage.