Technical Support Engineer(Energy Storage)

Deye New Energy; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading company in renewable energy is seeking a Technical Support Engineer to provide pre-sales and post-sales support for energy storage systems. The role involves designing solutions, conducting technical discussions, and ensuring compliance with local regulations. Candidates should have a relevant degree and experience in the energy sector, with strong communication skills and knowledge of energy storage technologies.

Qualifications

• Minimum of 3 years' experience in technical support or service management.
• Experience with local projects in South Africa is an advantage.

Responsibilities

• Design technical solutions for energy storage systems.
• Provide on-site commissioning guidance and troubleshoot issues.
• Lead technical training for clients and internal teams.

Skills

Communication

Solution Design

Data Analysis

Market Research

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Energy

Bachelor's degree in Power Systems

Tools

PV Inverters

PCS

Batteries

Energy Storage Systems

Job description

Technical Support Engineer (Energy Storage)

Job Description

Pre-sales Technical Support

• Design technical solutions for energy storage systems, evaluate feasibility and cost-effectiveness.
• Participate in technical discussions with clients and conduct product presentations.
• Prepare proposals, tender documents, and technical materials to support bidding activities in collaboration with the sales team.
• Adjust solutions based on customer requirements; conduct market and competitor research to support product planning.

Mid- / Post-sales Technical Support

• Provide on-site commissioning guidance, troubleshoot technical issues, and coordinate repair processes.
• Maintain strong client relationships, respond promptly to technical requests, and ensure customer satisfaction.
• Lead technical training for clients and internal teams, build a technical knowledge base, and optimize service standards.
• Collaborate with R&D and delivery teams to improve product design based on field feedback.
• Ensure compliance with South African regulations and industry standards for energy storage systems.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Energy, Power Systems, or related fields (preferred).
• Minimum of 3 years' experience in technical support or service management in the energy storage or renewable energy sector.
• Experience with local projects in South Africa is an advantage.
• Solid knowledge of PV inverters, PCS, batteries, and energy storage systems.
• Strong English communication skills, both spoken and written, for technical documentation and interaction.
• Skilled in solution design, data analysis, and market research.

Qualified and interested candidates are invited to submit their resumes to the following email address: [email address]. We will contact suitable applicants as soon as possible.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Renewable Energy Equipment Manufacturing

Location: Johannesburg, Gauteng, South Africa