MEDICAL SCHEMES : ADMINISTRATIVE ASSISTANT

Hr Options; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in financial services seeks a dedicated individual for client interaction and administration roles. The ideal candidate will possess a National Senior Certificate and have excellent communication skills in English and Afrikaans, along with 3-4 years of relevant experience. Responsibilities include managing client documentation, handling inquiries, and promoting a productive work environment.

Qualifications

• Excellent knowledge of English and Afrikaans (spoken, written, read, understood).
• 3-4 years of experience in financial services or related administrative environment.

Responsibilities

• Engage regularly with clients and manage documentation compliance.
• Handle client complaints and inquiries in consultation with specialists.
• Promote a healthy and productive work environment.

Skills

Client Interaction

Administration

Communication

Problem Solving

Education

National Senior Certificate (Grade 12 / Matric) NQF 4

Job description

Your National Senior Certificate (Grade 12 / Matric) NQF 4, along with excellent knowledge of English and Afrikaans (spoken, written, read, understood), and at least 3-4 years of experience in financial services, medical scheme knowledge, or a related administrative environment, are essential and will enable you to:

Duties:

Client Interaction & Administration:

• Engage regularly with clients, colleagues, and management to ensure effective delivery of administrative requirements within a defined framework.
• Ensure client documentation complies with FICA & FAIS legislation.
• Handle client complaints and inquiries in consultation with the Specialist Health Care Advisor.
• Record client interactions and update client records upon completion; maintain client records and database.
• Provide written communication or confirmations to clients or service providers.

People & Operational Support:

• Operate efficiently by answering all incoming calls promptly and courteously; assess caller requirements; transfer calls; take and deliver messages to relevant staff members promptly.
• Communicate effectively with individuals at all levels.
• Work effectively both as part of a team and independently.
• Manage correspondence, complaints, and queries.
• Promote a healthy and productive work environment and monitor office safety.

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