Specialist - Cross-Border Compliance

低; South Africa; Remote; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Specialist in Cross-Border Compliance to enhance logistics operations. This role involves coordinating commercial invoice activities, streamlining processes, and fostering collaboration among stakeholders. The ideal candidate will have a strategic mindset focused on process optimization and a passion for delivering high-quality service. Join a dynamic team dedicated to sustainability and social impact, where your contributions will drive efficiency and excellence in logistics. If you're ready to make a significant impact in a fast-paced environment, this is the opportunity for you.

Benefits

Flexible Working Hours

Health and Wellness Programs

Professional Development Opportunities

Collaborative Team Environment

Qualifications

• 3+ years in logistics with cross-border experience preferred.
• Fluent English with strong communication skills.

Responsibilities

• Coordinate and enhance outbound commercial invoice activities.
• Streamline processes for outbound cross-border shipments.

Skills

Logistics Coordination

Cross-Border Shipment Management

Data Analysis

Stakeholder Management

Process Optimization

Communication Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

D365

Job description

Welcome to On! One of the world’s fastest-growing premium sportswear brands.

On is disrupting the global sportswear market with groundbreaking tech, cutting-edge designs, and an unwavering commitment to sustainability and social impact. We're not just thinking differently – we're pushing the boundaries of what’s possible, inspiring athletes and customers alike.

As a Specialist Cross-Boarder compliance, your primary focus is supporting our internal teams by:

• Coordinating & taking ownership for outbound commercial invoice activities: Ensuring support delivered by our BPO partner in this field meets requirements in quality & efficiency
• Enhancing outbound shipment documentation creation: Developing solutions that improve efficiency & accuracy for outbound Commercial Invoice creation
• Upholding coordination and collaboration as the centre of your activities: Leading initiatives, building relationships, advising and/or coordinating knowledge exchange for multiple stakeholders.

We embrace the fast and flexible pace dictated by the industry and the company’s growth.

Your Mission

Main Focus: Document creation coordination for EMEA Outbound Cross Border shipments

Daily activity: You will ensure the support given by our BPO (Business Process Outsourcing) partner in document creation (Commercial Invoices) is executed accurately and in a timely manner. You will guide our BPO partner in prioritizing and sourcing missing information. You will conduct quality control activities regularly and share findings with On’s BPO manager. You will escalate and push for resolution in case of any system error impacting the creation of outbound commercial invoices through our tool (D365)

Streamline Processes: You will streamline processes mainly, but not limited to, outbound cross border shipments for On’s wholesale partners. You will collaborate with our Logistics teams, Warehouse Coordinators, Sales, Customs, Partnerships Management and if needed compliance/legal support. You will work toward reducing manual input and own process enhancement initiatives fully aware that successful outcomes rely on stakeholders' involvement and buy-in.

Collaboration Facilitation: You will foster effective communication, and collaboration for logistics and their stakeholders in this field to address customs needs and drive business objectives. Your aim will be to manage robust foundations that will decrease the need for your input on daily activities and improve accuracy in our activities. Bringing data accuracy to our internal teams whilst enhancing tools/experience for cross border shipments is one of your key goals.

Data Analysis: You will work with, for example but not limited to, our order management teams to identify efficiency opportunities in their internal collaboration. This will be of particular importance in ensuring all conducted cross border shipments are necessary.

Global initiatives: You will represent and coordinate efforts as needed in the implementation of global system initiatives that impact cross border shipments, such as On’s Right to Run Social impact program.

Communication: You will own and communicate on initiatives transparently and assertively, seeking cohesion at all times yet being in the driving seat. You will adapt to your audience and drive conversations towards constructive outcomes.

Training: You will ensure the adequate documentation is maintained accurately and in a timely manner as tools & processes develop.

Stakeholder Management: You will use objectivity and accessibility to manage expectations from all involved whether driving an initiative or representing the interests of logistics functionally. You will build and maintain cross-functional relationships based on trust, respect and demonstrated value add.

Your story

• You have a minimum 3 years of work experience in a logistics orientated role, cross border shipment collaboration experience is a plus. You have a passion for seamless collaboration, emphasizing delivering a high-class experience.
• Your English skills are fluent. You understand and master the nuances of the choice of words required to build & maintain work relationships as well as seek consensus among stakeholders.
• You have a strategic mindset with a focus on process optimization and continuous improvement.
• You have strong interpersonal and communication skills, with the ability to effectively collaborate and build relationships across teams and departments.
• You have previously used collaboration methodology and best practices in the workplace.
• You thrive in an autonomous working environment where you drive daily service excellence, fully embracing your role as an owner who depends on stakeholders' input & actions.
• You are a solution-driven team player, embracing working towards flexible longevity in processes that satisfy all stakeholders.
• You are a fast learner who seeks and applies knowledge shared by team members and cross-functional colleagues.
• You are organized and structured in your work, ensuring transparency and managing communication at all times with numerous stakeholders adapting to your audience as required.

About the Team

We are the EMEA Operations team at On. Our mission? To deliver an exceptional customer experience by building and scaling agile, data-driven logistics solutions across the region.

We work at the intersection of innovation and execution—partnering with global teams, 3PL providers, and regional stakeholders to ensure seamless fulfillment, operational excellence, and sustainable growth. As a team, we thrive on collaboration, challenge the status quo, and stay hands-on to ensure our products reach customers with precision and care. We stay curious, move fast when it matters, and keep refining how we work for continuous growth and improvement.

While we spend our days bringing the Positive Spirit to customers, we couldn't do that without one another. Celebrating successes, helping people out across regions and empowering our teams to deliver that extra something.

In a former 19th Century postal building by Berlin’s river Spree, you’ll find our future-focused, creative hub.

Happiness Delivery System Specialist, Yokohama

My role can be challenging, but the sense of accomplishment I get is powerful. After all, we’re not just delivering products or basic service. We’re exceeding expectations to make people happy. To deliver ‘Wow’.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.