Customer Success Manager (Podcast Company)

Growth Troops; Johannesburg; Remote; USD 30 000 - 50 000; Full time

Job summary

A rapidly expanding podcast-production company is seeking a Client Success Manager to oversee the client journey and ensure deliverables meet specifications. This remote role requires strong communication and organizational skills, along with experience in customer success and familiarity with tools like HubSpot. Ideal candidates will be proactive and detail-oriented, ensuring client satisfaction and accountability throughout the project lifecycle.

Qualifications

• 2-4 years in customer success, account management, or consulting.
• Experience with HubSpot or similar CRM tools.
• Excellent written and spoken English.

Responsibilities

• Oversee client journey from discovery call to renewal.
• Monitor HubSpot to track tasks and automate follow-ups.
• Gather testimonials and document success stories.

Skills

Customer Success

Account Management

Coaching

Consulting

Fluency in English

Attention to Detail

Process-oriented Mindset

Tools

HubSpot

Go High Level

Slack

Calendly

Zapier

Job description

Client Success Manager

Remote

• Full-time
• Monday–Friday, 9 AM–6 PM ET
• Reports to Executive Leadership
  
  

Role Overview

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification. Success in this role depends on proactive communication, meticulous organization, and a commitment to mutual accountability across internal and external teams.

Primary Responsibilities

From the first discovery call through renewal, the manager maintains respectful, prompt dialogue that keeps projects moving. Onboarding is handled with detailed walkthroughs, visual aids, and well-structured timelines so that clients see early wins. Day-to-day, the manager monitors HubSpot (or a comparable CRM) to track tasks, automate follow-ups, and log every interaction. Emerging concerns are addressed quickly and transparently; production, operations, and strategy teams receive clear direction so that each episode and distribution milestone aligns with the client’s goals. The manager also gathers testimonials, documents success stories, and nurtures referral opportunities, all while reinforcing accountability whenever either party drifts from agreed-upon timelines or standards.

Qualifications

Ideal candidates bring two to four years in customer success, account management, coaching, or consulting and demonstrate comfort managing a portfolio of accounts without sacrificing service quality. Fluency in HubSpot or Go High Level, regular use of Slack and Calendly, and familiarity with Zapier for light automation are essential. The role demands excellent written and spoken English, a confident on-camera presence, keen attention to detail, and a process-oriented mindset. Experience in podcast production, content marketing, or B2B services is a welcome bonus.

The position offers the chance to shape client outcomes for a high-growth media service while working remotely on a predictable Eastern-time schedule.