Front Office Supervisor

Radisson Hotel Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join Radisson Hotel Group as a Front Office Supervisor, where you will lead the front office team to ensure exceptional guest experiences. Your role involves improving guest satisfaction, supervising operations, and maintaining high performance standards. Be part of a dynamic team that values integrity and excellence in hospitality.

Qualifications

• Experience in front office operations.
• Strong supervisory and managerial skills.
• Passion for delivering exceptional guest service.

Responsibilities

• Support smooth operation of the front office department.
• Proactively improve guest satisfaction and comfort.
• Supervise the front office team and foster high performance.

Skills

Supervisory Skills

Guest Service

Problem-Solving

Tools

IT Systems

Job description

Does the hustle and bustle of life excite you?

Are you able to create a loyal following, handle the pace, and keep your team engaged?

Then why not join us at the Radisson Hotel Group to Make Every Moment Matter!

where our guests can relax and enjoy the experience! Our first-class Front Office Team is the heart of the house, where we exude patience, empathy, and personality to host the show, striving to deliver a hospitality experience beyond expectations - creating memorable moments for our guests.

As a Front Office Supervisor, you will:

• Support the smooth operation of the front office department, ensuring all aspects of the guest journey and experience are delivered to the highest standards.
• Proactively improve guest satisfaction and comfort, providing positive and timely responses to guest inquiries and resolving issues.
• Achieve front office initiatives and hotel targets through effective planning and execution.
• Supervise the front office team, fostering a culture of growth, development, and high performance.
• Ensure control of costs and inventory, and maintain productivity and performance levels.
• Build and maintain effective relationships with key stakeholders.
• Own and deliver an engaging guest engagement program.
• Ensure compliance with all legislation, planning, delivering, and documenting due diligence activities for audits, with follow-up as needed.

Requirements:

• Experience in front office operations.
• Strong supervisory and managerial skills with a hands-on, lead-by-example approach.
• Passion for delivering exceptional guest service and the hospitality industry.
• Creative problem-solving skills and the ability to support the team effectively.
• Personal integrity, dedication to excellence, time management, and energy.
• Experience working with IT systems across various platforms.

Location: Radisson Hotel and Convention Centre OR Tambo Johannesburg Airport

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world.

At Radisson Hotel Group, we believe people are our greatest asset.

As one of the largest hotel companies globally, we are always seeking talented individuals to join our team.

If this resonates with you, start your journey with us. Learn more about Radisson Hotel Group, our Culture, and Beliefs by visiting our website.