Field Service Engineer - Software Services

Ann Swann Personnel; Johannesburg; On-site; ZAR 360 000 - 540 000; Full time

Job summary

A leading company in Johannesburg is seeking a Field Service Engineer to integrate and support software solutions in customer environments. The role requires a proactive individual with strong technical skills and a degree in IT or related fields. Responsibilities include installation, customer training, and ongoing support. The ideal candidate will have experience in system administration and be fluent in English, with a willingness to travel.

Qualifications

• Minimum of 3+ years of relevant experience as a system administrator.
• Fluent in verbal and written English; additional local languages advantageous.

Responsibilities

• Integrate new software solutions into existing technical environments.
• Provide ongoing remote or on-site production support.
• Conduct thorough testing and validation of software systems.

Skills

Communication

Problem Solving

Teamwork

Adaptability

Education

Degree or diploma in Information Technology

Certification courses in software and database management

Tools

ORACLE

Microsoft SQL Server

Apache

IIS

Job description

• Integration of New Software Solutions : Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.
• System Installation and Configuration : Install, configure, and calibrate software products, including tools and their controllers, to meet customer needs and specifications.
• Handling Customer Queries : Address and resolve customer queries related to software functionality and performance, ensuring high levels of customer satisfaction.
• Testing and Validation : Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.
• Problem Analysis and Error Elimination : Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.
• Customer Training : Provide training sessions to customers, ensuring they understand the operation and maintenance of the software systems.
• Support During Pilot Phases : Assist customers during pilot phases of new software deployment, supporting the ramp-up of production and ensuring smooth transitions.
• Maintenance Phase Support :

Ongoing Support : Provide ongoing remote or on-site production support as needed to ensure continuous operation.

• Incident Follow-up : Follow up on IT incidents in collaboration with the product company to resolve issues promptly.
• Shift Support : Offer shift support if necessary to accommodate customer needs and production schedules.
• Reconfiguration and Modification : Perform reconfiguration and modifications to software systems based on customer requirements.
• Software Updates : Implement software updates to maintain system efficiency and incorporate new features.
• Preventive Maintenance : Conduct preventive maintenance, calibration, and other services such as installation, commissioning, and troubleshooting related to industrial tools.

Qualifications :

• Education : Degree or diploma in Information Technology, Electronics and Communication, or equivalent. Certification courses in software and database management are advantageous.
• Experience : Proven professional experience as a system administrator in the IT sector, with a minimum of 3+ years of relevant experience.
• Technical Skills :

Server and workstation administration on Windows and UNIX, preferably including cluster technologies.

• Installation and troubleshooting of hardware platforms.
• Knowledge of network technology and data communications.
• Experience with ORACLE and Microsoft SQL Server installation and administration.
• Webserver installation, management, and troubleshooting, including Apache and IIS.
• Basic knowledge of industrial automation, fieldbus techniques, and PLC programming is desirable.
• Experience with software programming and scripting languages is advantageous.
• Language Skills : Fluent in verbal and written English; additional local languages would be advantageous.
• Soft Skills :

A proactive, dynamic, and enthusiastic team player with strong communication skills.

• Self-motivated with a strong sense of responsibility.
• Ability to handle complex multitasking situations under pressure.
• Excellent interpersonal and organizational skills.
• Open-minded and adaptable, with a passion for continuous learning and exploring new horizons.
• Resourceful and entrepreneurial mindset, with the ability to drive progress and embrace technological advancements.
• Collaborative, actively engaging as a team player, and seeking learning opportunities by leveraging diverse competencies.
• Travel : Willingness to travel extensively as per business requirements.
• Flexibility : Capability of adapting to flexible schedules, including shift support if necessary.

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Field Service Engineer • Johannesburg, South Africa