Senior Administrator AFRF

Alexforbes; Sandton; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in retirement fund administration is seeking a Senior Administrator to manage and process various retirement fund claims efficiently. The role requires a strong attention to detail, excellent time management skills, and a minimum of 3 years' experience in a similar environment. The successful candidate will ensure compliance with internal procedures and service level agreements while preparing reports and managing claims effectively.

Qualifications

• Minimum 3 years’ experience in fund processing within a retirement administration environment.
• Experience in claims processing and contributions is essential.

Responsibilities

• Process various types of claims including withdrawal, retirement, and death claims.
• Prepare claims reports for client meetings and ensure compliance with service level agreements.

Skills

Claims processing

Attention to detail

Time management

Education

Grade 12 (Matric)

Certificate in Introduction Retirement Funds

Certificate in Financial Planning

Job description

Designation: PP1454 - Senior Administrator AFRF

Category: Ops & Admin - OF6310

Posted by: Alexander Forbes

Posted on: 22 May 2025

Closing date: 30 May 2025

Location: Sandton

Overview

Purpose of the Job:

To process and manage various retirement fund claims and related administrative tasks efficiently and accurately, ensuring compliance with service level agreements and internal procedures.

Education

• Grade 12 (Matric) – Essential
• Certificate in Introduction Retirement Funds (COP) / Certificate in Financial Planning or equivalent – Advantageous

Experience

• Minimum 3 years’ experience in fund processing within a retirement administration environment
• Claims processing and contributions experience - Essential

Key performance areas

Processing of Various Types of Claims

• Perform and process withdrawal, retirement, death claims, paid-up, deferred, preserved, and unclaimed claims
• Record claims on the system within 48 hours of receipt if not submitted online by the employer, following approved procedures
• Review daily Khanya reports and address issues promptly
• Ensure claims are paid within the timeframes specified in the service level agreement

Housing Loans

• Request settlement values for flagged members on the Khanya system
• Ensure loan payments are processed within agreed timeframes

Preparing Reports for Client Meetings

• Accurately prepare claims reports according to standards and submit to the designated checker by the due date

Recognition of Transfers

• Prepare and distribute Recognition of Transfer documents as per member instructions and procedures

Financial Year-End Preparation

• Prepare documents/files for year-end audits and ensure they are stored on SharePoint for easy access

Risk Reports

• Review daily Khanya risk reports and coordinate with specialists or managers for timely action

Daily Tasks

• Manage unallocated deposits, hold/unprocessed switches, returned payments, errored claims, and other daily operational tasks

Weekly Tasks

• Update claims in progress reports and ensure no outdated narratives remain

Monthly Tasks

• Generate client claim reports, reconcile terminated records, investigate reporting issues, and trace members with unpaid or unclaimed benefits

Other Tasks

• Capture manual claims within 48 hours, manage central mailbox emails, update claim narratives, generate daily reports, follow up on claims advice dates, and perform other business-related tasks as required