CA(SA)- Head of Service

Humanity SA; Sandton; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A fast-evolving fintech business is seeking a Head of Service to lead their client service function. The ideal candidate will be a qualified CA(SA) or CFA with Big 4 experience, strong leadership skills, and an entrepreneurial mindset. This role offers the opportunity to shape the future of a disruptive financial service offering and to work closely with high-net-worth clients, delivering exceptional service and strategic advice.

Benefits

Key leadership position

High-impact client-facing role

Opportunity for autonomy and influence

Qualifications

• Qualified CA(SA) or CFA with Big 4 experience required.
• Strong communication and leadership skills needed.

Responsibilities

• Lead and grow the client service function.
• Act as a trusted advisor to high-net-worth clients.
• Build and mentor a high-performing team.

Skills

Communication

Leadership

Interpersonal Skills

Entrepreneurial Mindset

Education

CA(SA)

CFA

Outstanding Academic Record

Job description

We're a fast-evolving fintech business at the intersection of tax, wealth, and technology, looking for a Head of Service to lead our high-performance client service function. This is a unique opportunity for a driven and entrepreneurial CA(SA) with top academic results and a background in a Big 4 firm to take ownership of a strategic, client-facing role in a growth-focused business.

Key Responsibilities:

• Lead and grow the client service function, delivering exceptional experiences across all touchpoints
• Act as a trusted advisor to high-net-worth clients, translating complex financial and tax information into clear, actionable advice
• Work closely with leadership on strategy, process improvement, and service innovation
• Build and mentor a high-performing team, ensuring consistent quality and attention to detail
• Drive operational excellence and scale the service offering in line with business growth

Ideal Candidate:

• Qualified CA(SA) or CFA, with Big 4 experience
• Outstanding academic record (Matric and University)
• Strong communication and interpersonal skills - confident in engaging directly with clients
• Proven leadership potential and the ability to manage cross-functional teams
• Entrepreneurial mindset with a passion for innovation, efficiency, and client impact

Why Join Us:

• Key leadership position in a rapidly growing fintech
• High-impact, client-facing role with autonomy and influence
• Opportunity to shape the future of a disruptive financial service offering

Desired Skills:

• Auditing
• Accounting
• Client Service
• Management
• CA(SA)