Front Office Supervisor

Radisson Hotel Group; Kempton Park; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a forward-thinking hotel company as a Front Office Supervisor, where you will lead a passionate team dedicated to delivering exceptional guest experiences. In this dynamic role, you will ensure the smooth operation of the front office, enhance guest satisfaction, and foster a culture of growth and high performance. This position offers the opportunity to make a real impact in a vibrant environment, where your leadership and creativity can shine. If you are ready to take on this exciting challenge and contribute to making every moment matter for guests, we want to hear from you!

Qualifications

• Experience in front office operations with strong supervisory skills.
• Passion for delivering exceptional guest service and problem-solving skills.

Responsibilities

• Support smooth operation of the front office department.
• Proactively improve guest satisfaction and resolve inquiries.
• Supervise the front office team and maintain performance levels.

Skills

Guest Service

Supervisory Skills

Problem-Solving

Time Management

Interpersonal Skills

Tools

IT Systems

Job description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first-class Front Office Team is the heart of the house, where we exude patience, empathy, and personality to host the show, striving to deliver a hospitality experience beyond expectations - creating memorable moments for our guests.

As a Front Office Supervisor, you will join a team passionate about delivering exceptional service, where we believe anything is possible, while having fun in all that we do!

Interested? Say Yes I Can! as we are looking for passionate individuals just like you!

Key Responsibilities of the Front Office Supervisor:

• Support the smooth operation of the front office department, ensuring all aspects of the guest journey and experience are delivered to the highest standards.
• Proactively improve guest satisfaction and comfort, providing positive and timely responses to guest inquiries and resolving issues.
• Achieve front office initiatives and hotel targets through effective planning and execution.
• Supervise the front office team, fostering a culture of growth, development, and high performance.
• Ensure control of costs and inventory, and maintain productivity and performance levels.
• Build and maintain effective relationships with key stakeholders.
• Own and deliver an engaging guest engagement program.
• Ensure compliance with all legislation, planning, delivering, and documenting due diligence activities for audits, with follow-up as needed.

Requirements of the Front Office Supervisor:

• Experience in front office operations.
• Strong supervisory and managerial skills with a hands-on, lead-by-example approach.
• Passion for delivering exceptional guest service and the hospitality industry.
• Creative problem-solving skills and the ability to support the team effectively.
• Personal integrity and dedication to excellence, time management, and energy.
• Experience working with IT systems across various platforms.

Location: Radisson Hotel and Convention Centre OR Tambo Johannesburg Airport

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe people are our greatest asset. As one of the largest hotel companies globally, we are always seeking talented individuals to join our team. If this resonates with you, start your journey with us.

Learn more about Radisson Hotel Group, our Culture, and Beliefs by visiting us at our website.

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