Senior Receptionist

HR Genie; Krugersdorp; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage the Welcome Desk and Reception area. This role emphasizes creating a positive first impression for members and maximizing their satisfaction. You will lead a team, handle cash management, and ensure effective communication between staff and members. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in managing staff. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• Ability to motivate staff and lead by example.
• Excellent communication skills and ability to liaise at all levels.

Responsibilities

• Manage the Welcome Desk to ensure a positive first impression.
• Assist with club administration and cash management.
• Resolve member complaints and train reception staff.

Skills

Leadership

Communication

Problem Solving

Administrative Accuracy

Conflict Handling

Job description

Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at a

POSITION INFO : Purpose of the Job :

• Responsible for ensuring that the Welcome Desk / Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes.

Key Performance Areas include :

• Assisting with Club Administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Experience & Competencies Required :

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position added advantage.
• Proven track record in managing staff, planning, organising, conflict handling and problem solving.