Assistant Banqueting Manager

Marriott Hotels Resorts; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hotel chain is seeking a Banqueting Manager to join their team in Cape Town. The successful candidate will be responsible for planning and managing banqueting events, ensuring high customer service standards, and leading the banqueting team. This role requires a minimum of 3 years of experience in a similar position within a 5-star environment, along with strong leadership and communication skills.

Benefits

Market-related salary

Learning and development opportunities

Discounts on hotel rooms and services

Medical Aid and Provident Fund benefits

Staff transportation

Qualifications

• Minimum of 3 years experience in a similar position within a 5-star environment.
• Staff management experience of 3 to 5 years in a senior capacity.
• Exposure to IR management and disciplinary processes is advantageous.

Responsibilities

• Plan, coordinate, and manage banqueting events and functions.
• Oversee day-to-day operations within the Banqueting Department.
• Manage departmental inventories and equipment.

Skills

Leadership

Communication

Problem-solving

Planning

Customer service

Education

3-year qualification in Hospitality Management

Job description

We are looking for a dynamic, innovative, and guest-centric individual to join our amazing team. Reporting to the Banqueting Manager, the successful incumbent will be required to effectively plan, coordinate, and manage banqueting events and functions. The incumbent, together with the Banqueting Leadership team, will oversee the day-to-day operations within the Banqueting Department while maintaining the high customer service standards expected in accordance with Marriott International Policies and Procedures within a pressurized environment.

What We Offer

• Market-related salary
• Learning and development opportunities through online platforms, on-the-job training, and classroom-based courses
• Discounts on hotel rooms, food and beverage, and spa services within the Marriott International portfolio
• Wellbeing activities and sustainability initiatives through the Take Care and 360 programs
• On-property cafeteria
• Medical Aid and Provident Fund benefits
• Associate uniform and laundry services
• Staff transportation

Required Experience & Qualifications

• A recognized 3-year qualification in Hospitality Management is highly recommended
• Minimum of 3 years experience in a similar position within a 5-star environment
• Staff management experience of 3 to 5 years in a senior capacity
• Exposure to IR management and disciplinary processes is advantageous
• Professional disposition with good leadership, communication, and interpersonal skills
• Neat, well-groomed appearance as per company standards
• Ability to work resiliently within a pressurized environment
• Strong planning, coordinating, organizing, and delegating skills to meet departmental standards
• Knowledge of industry trends
• Strong administrative skills, including payroll input, staff rostering, inventory control, ordering, and training
• Proactive, self-driven, with effective problem-solving, decision-making, and conflict management skills
• Ability to work independently and as part of a team
• Attention to detail in all responsibilities
• Flexibility to work hours, weekends, and public holidays as required
• Ability to manage costs related to banqueting operations and ensure high standards of service
• Provide support and guidance to banquet personnel for successful event execution
• Manage departmental inventories and equipment
• Control liquor costs using banquet beverage records
• Schedule staff to optimize service standards and profitability
• Develop and maintain relationships with clients to retain and grow business
• Identify training needs and develop strategies to meet goals
• Lead and motivate the team, ensuring high-quality service
• Monitor financial and administrative responsibilities, including asset protection
• Communicate clearly with all stakeholders for successful events
• Set goals and delegate tasks to improve performance
• Enhance knowledge of food and wine pairings and current cuisine trends
• Coordinate with kitchen staff and lead event shifts
• Engage with guests to gather feedback, resolve issues, and improve service
• Empower employees to deliver excellent customer service and understand expectations
• Focus on continuous improvement and guest satisfaction in departmental meetings
• Train staff on safety procedures and emergency protocols
• Participate in departmental and organizational meetings
• Perform additional duties as required, including stock takes and managing beverage potential.

  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all backgrounds, and providing access to opportunities. We value the diverse perspectives of our associates and are committed to nondiscrimination on any protected basis, including disability and veteran status.

  LIOnsite

  Required Experience: Manager

  Key Skills

  Electrical Design, Corporate Risk Management, Food & Beverage Service, HR Marketing, Catia

  Employment Type: Full-Time

  Department / Functional Area: Event Management

  Experience: years

  Vacancy: 1

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