Account Manager - Johannesburg

IAG Cargo; Johannesburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

IAG Cargo is seeking an Account Manager to uphold professionalism and achieve revenue targets in Johannesburg. The role involves building customer relationships, exploring new opportunities, and collaborating with marketing executives. Ideal candidates will possess strong communication and negotiation skills, along with a Matric certification.

Benefits

Unlimited standby tickets on British Airways

Flexible public holiday policy

Access to LinkedIn Learning and Rosetta Stone courses

Onsite gym and mental health support

Discounts on Apple and cinema tickets

Qualifications

• Excellent communication skills.
• Experience in cargo commercial areas preferred.
• Proven rapid analysis and decision-making skills.

Responsibilities

• Maintain and develop strong relationships with existing customers.
• Deliver revenue, yield, and volume targets for Johannesburg.
• Evaluate the effect of differing aircraft and configuration changes.

Skills

Communication

Negotiation

Analytical skills

Relationship-building

Influential skills

Education

Matric certification

Tools

Excel

Business Insights

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados, and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of the International Airlines Group (Aer Lingus, British Airways, Iberia, Level, and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions, and heartfelt pride. Join us at our globally recognized logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The role of the account manager is to ensure that the professionalism of IAG Cargo is upheld at all times. To deliver the revenue, yield, and volume targets for Johannesburg as set by IAGC management in accordance with Financial & Commercial plans.

What you’ll do

• Maintain and develop strong relationships with existing customers, build new relationships with new customers, and have a tri-patriot relationship (where possible) with shippers.
• Explore opportunities for growing Premium products and new destinations, making full use of IAGC's extensive network.
• Develop customer segments to support premium products and destination mix, aiming to grow the customer base.
• Evaluate the effect of differing aircraft and configuration changes on IAGC’s networks.
• Plan and deliver sales calls to the highest standards, through good planning and preparation of calls, including agendas, objectives, and Account Development plans per customer.
• Jointly with marketing executives, identify, evaluate, and implement incentive deals and commercial initiatives.
• Deliver seasonal sales call plans for regular visits to the Johannesburg market.
• Ensure the use of all available data (from various sources), whether Pulse/MIS/WACD or other commercial data, to drive commercial decisions.
• Manage flights effectively, delivering flight plans to GHA staff and handling cancellations—both planned and ad hoc—maximizing all available opportunities.
• Be the champion within IAG Cargo for programs, ensuring sufficient inter-departmental resources, focus, and communication. Key interfaces include Revenue Management, Operations, Finance, and Global Commercial Teams.
• Maintain effective internal and external communication with peers and management.
• Identify underperforming routes and provide action plans to correct performance.
• Follow up on customer loyalty programs, ensuring targets are correctly set up. Complete weekly/monthly reports as per management processes and contribute proactively to team meetings.

It's all about you

What you’ll bring to IAG Cargo:

• Excellent communication skills.
• Experience in cargo commercial areas is preferred.
• Good knowledge of IAGC products and services.
• Effective oral and written communication.
• Proven rapid analysis and decision-making skills.
• Ability to focus on impactful actions.
• Ability to manage conflicting demands in a high-pressure environment.
• Systems literacy, including proficiency in Excel and data tools like Business Insights.

Skills and Experience:

• Strong influential skills.
• Excellent negotiation skills with objection handling ability.
• High resilience and attention to detail.
• Relationship-building skills.
• Team player mentality.
• Self-motivated and confident.
• Understanding of MIS and IAGC systems.
• Proactive and constructive approach.
• Ability to meet business objectives.
• Owns performance and development.
• Trade-off management skills.
• Strong analytical skills for financial and business data.
• Willingness to travel and flexible working approach.
• Professional standards—punctual, well-groomed, and communicative.
• Matric certification.
• Excellent command of English (written and spoken).
• Valid driver’s license and vehicle.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll help us deliver what the world needs and join a diverse and inclusive business making a difference.

We offer competitive salary, bonus, and benefits, including:

• Unlimited standby tickets on British Airways and group airlines, plus discounted fares for friends and family.
• Flexible public holiday policy.
• Access to LinkedIn Learning and Rosetta Stone courses.
• Onsite gym, mental health support via UNMIND, and other wellbeing initiatives.
• Discounts on Apple, cinema tickets, and more through Perks at Work.

Equity, Diversity, and Inclusion

Our recruitment supports our equity, diversity, and inclusion agenda, considering all candidates fairly and responding to individual needs throughout the process.