Telesales Representative

Ria Money Transfer; Johannesburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading company in currency services is seeking dynamic Inbound Sales Representatives in Johannesburg. This role involves engaging with customers to understand their needs, promoting services, and driving sales. Ideal candidates will have strong communication skills, a customer-focused mindset, and experience in sales or customer service.

Benefits

Life Insurance

Pension Scheme

Medical Aid Allowance

Free Office Lunch

Qualifications

• Experience in a customer service or sales role.
• Interest in financial services.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound calls from potential and existing customers.
• Qualify leads and promote products tailored to customer needs.
• Maintain accurate records of customer interactions in Zendesk.

Skills

English proficiency

Communication skills

Customer-focused

Analytical skills

Job description

We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses.

We leverage technology to deliver these services through our website, mobile app, and by phone.

Last year, we helped over [missing data] million people access information about the currencies that matter to them, and over [missing data] people used us to send money overseas.

ABOUT THIS ROLE

We are looking for dynamic and motivated Inbound Sales Representatives to join our expanding team in Johannesburg, South Africa.

As a Junior Associate, you will be the first point of contact for potential customers, responsible for understanding customer needs and creating sales opportunities.

Your goal is to identify customer needs, provide information on our services, and drive sales through effective communication and relationship-building. This is a key front-line role that drives revenue and builds customer loyalty by delivering an excellent customer experience within Xe's consumer business.

Core Values

• COMMITMENT - the first step in our journey toward a best-in-class foreign exchange and cross-border payments experience.
• ACCOUNTABILITY - turning our words into action by holding ourselves accountable.
• RESPECT - an act of humility, grounded in giving rather than receiving, fostering a respectful environment, which starts with leading by example.
• EVOLUTION - each day is a chance to grow, adapt, and push our boundaries, starting every day with the drive to evolve, renew, and rise to the next level.

ROLES & RESPONSIBILITIES

1. Handle inbound calls from potential and existing customers, providing information, answering queries, and qualifying sales opportunities.
2. Qualify leads by understanding caller needs and identifying potential sales opportunities.
3. Promote Xe's products and services, tailoring your message to meet specific customer needs.
4. Convert qualified leads into sales by guiding customers through the sales process, ensuring smooth transactions.
5. Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk.
6. Collaborate with the broader sales team to ensure seamless customer handoffs and support overall sales goals.
7. Provide the best possible customer experience in every engagement, ensuring customer satisfaction and loyalty.
8. Adhere to standard processes and regulatory requirements, ensuring actions are in the customers' best interests.
9. Continuously develop understanding of the currency market and payment services industry.
10. Engage with your team in coaching and performance discussions to improve personal performance.

POSITION REQUIREMENTS

• High level of English proficiency
• Experience in a customer service or sales role
• Interest in financial services
• Excellent communication skills, both spoken and written
• Learning mindset and willingness to improve
• Ability to adhere to processes and regulatory requirements
• Comfortable working in a fast-paced, target-driven environment
• Numerate and able to analyze performance data
• Ability to work in a global team, sharing best practices
• Customer-focused with a commitment to delivering an outstanding customer experience

PERKS & BENEFITS

• Life Insurance, Pension Scheme & Medical Aid Allowance
• Free Office Lunch

We are committed to diversity and inclusion, making our recruitment practices accessible for everyone, including adjustments for disabled people, neurodiverse individuals, or those with long-term health conditions. Please contact us if you need any accommodations during the application process.

Note: The responsibilities outlined are intended to define the general contents and requirements of the job and are not exhaustive. The company reserves the right to assign or reassign duties as needed.