Part-Time Retail Banker Floating (T,TH,F,S) - Conway, Arkansas - Job

First Security Bank; Cradock; On-site; ZAR 120 000 - 180 000; Part time

Job summary

First Security Bank is seeking a Part-Time Retail Banker to provide exceptional customer service and assist with transactions. The role involves processing deposits and withdrawals, cross-training for specialist duties, and requires reliable transportation. Applicants should possess a high school diploma and relevant experience, with a focus on teamwork and critical thinking.

Qualifications

• High school diploma or GED required.
• 1-2 years relevant experience preferred.

Responsibilities

• Process deposits, withdrawals, and cash advances.
• Communicate effectively with customers and promote bank services.
• Maintain confidentiality of customer information.

Skills

Customer Service

Critical Thinking

Problem Solving

Education

High school diploma or GED

1-2 years post-secondary education

Tools

MS Outlook

Word

Job description

Title

Part-Time Retail Banker Floating (T,TH,F,S)

Full-Time/Part-Time: Part-Time

Location: Conway Market (Conway, Vilonia, Greenbrier, Mayflower)

Description

First Security Bank offers career opportunities for professional, energetic, and team-oriented individuals who foster a culture that values exceptional customer service, critical thinking, problem solving, and operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. Data from resume cannot be downloaded into the application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

Summary

Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank’s customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products, and help resolve customer issues. Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service. This position requires employees to work on-site and the ability to travel/float between branches within the designated market.

Qualifications | Education | Experience | Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED) required at the completion of your graduating year.
• 1-2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with the intent to promote to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, typing, 10-key, and internet usage is required.
• Willingness to demonstrate FSB Core 5 values with customers and coworkers.
• Reliable transportation and the ability to travel between branches and/or work-related training is required.

Applicants

To be considered for this position, applicants must be available during the required hours listed below. We encourage applicants to reflect this accurately on the application.

Hours of Availability

Regularly scheduled hours/week: 29 hours per week. Extended working hours may be required.

• Tuesday and Thursday: 7:45 am - 5:30 pm
• Friday: 9:00 am - 6:00 pm
• Saturdays: 8:00 am - 12:00 pm (3 per month)

Essential Duties And Responsibilities

Training involves learning and developing the essential duties listed below:

• Process deposits, withdrawals, cash advances, issue Cashier’s Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency.
• Visually review customer transactions verifying necessary information.
• Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.
• Receive mortgage, consumer, and other loan payments.
• Communicate effectively with customers by answering questions in person or on the telephone. Refer customers to other bank services as necessary. Follow detailed written or oral instructions.
• Promote bank services and products following cross-selling procedures or direct clients to appropriate bank personnel. Refer unresolved issues to the proper department. Read and interpret documents and write routine correspondence via MS Outlook.
• Adhere to daily opening and closing procedures. Follow security and safety measures. Secure coins and currency in vault at closing, ensuring cash drawers and safes are locked.
• Maintain currency and coin supply as per bank policy. Count, verify, and strap currency manually. Process coins by selling to the vault in accordance with cash limit and coin policy. Balance coin machine as needed.
• Assist with night deposits, mail deposits, and ATM deposits as needed.
• Complete Currency Transaction Reports (CTR), Suspicious Activity Reports, and other compliance documentation. Report suspicious activities to the Bank Secrecy Act Officer.
• Inform managers of department activities and issues exceeding $50.00. Assist in resolving retail outages and discrepancies.
• Assist internal customers and management as requested.
• Handle special requests such as redeeming U.S. Savings Bonds, closing accounts, ordering checks, exchanging foreign currencies, safe-deposit procedures, and providing account printouts and research.
• Balance ATM and main cash vault as needed.
• Provide quality customer service, answer inquiries, and assist with unusual transactions.
• Identify fraudulent transactions and review suspicious activities with management.
• Obtain training and proficiency in executing wire transfers.
• Maintain confidentiality of customer information and protect bank operations.
• Operate computer software and equipment, including scanners and copiers. Become proficient with internal bank software.
• Possess a valid driver’s license, reliable transportation, and willingness to work on-site and extended hours.
• Attend retail training classes as assigned. Additional duties may be assigned.

Post-Training Skills Development

Develop specialized Retail Banking Specialist skills, including building customer profiles, processing Debit Cards, handling account maintenance, updating identification, opening/closing accounts, and handling disputes.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Soft Skills

Foster a culture emphasizing high ethical conduct, critical thinking, problem solving, engagement, teamwork, and exceptional service. Establish positive work relationships based on trust and honest feedback.

Physical Demands

Must have visual acuity to read materials and identify customers, sufficient mobility to work in an office setting, and dexterity to handle currency and operate office equipment. Must be able to lift coins and currency weighing up to 50 pounds.

Mental Demands

Maintain attention to detail, complete tasks accurately under time constraints, interact calmly and professionally, and maintain confidentiality. Basic mathematical skills are required, along with the ability to interpret documents and communicate effectively.

EEO Statement

First Security Bank is an equal opportunity employer. We provide reasonable accommodations for applicants and employees with disabilities.

About the Organization

Based in Searcy, Arkansas, First Security Bancorp offers diverse financial services across Arkansas, with over 1,000 employees. We meet various financial needs including banking, investment, real estate, and leasing services.

This position is currently accepting applications.