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Customer Experience Specialist / Business Analyst

Exceed Human Resource Consultants

Somerset West

On-site

ZAR 300 000 - 600 000

Full time

30+ days ago

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Job summary

An established industry player is seeking a skilled Business Analyst to bridge the gap between business needs and IT solutions. In this dynamic role, you will consult with stakeholders to define user needs and document requirements, employing techniques like SWOT analysis and data modeling. You will create user stories, prepare test documentation, and ensure that solutions meet business objectives. This position requires strong analytical and communication skills, along with proficiency in tools like SQL and Microsoft Visio. If you are passionate about driving customer-centric strategies and enhancing business performance, this opportunity is perfect for you.

Qualifications

  • 1-10 years of experience as a Business Analyst or in a related role.
  • Proficiency with BA tools like SQL and Visio.

Responsibilities

  • Consult with stakeholders to understand strategic goals and processes.
  • Create user stories and acceptance criteria to convey requirements.

Skills

Analytical skills
Critical thinking
Communication skills
Problem-solving
Technical aptitude
Detail-oriented
Ability to work independently
Adaptability

Education

Relevant tertiary qualification in Business or IT

Tools

SQL
Microsoft Visio
Jira
Confluence

Job description

Reference: 10127 NB Consultant: NineBroodrykJob Description:

Consult with business stakeholders and leadership to understand strategic goals, objectives, processes, and systems.

  1. Clearly define user needs, problems, opportunities, and solutions for improvement and document these requirements.
  2. Employ techniques like SWOT analysis, risk analysis, and data modelling through analysis.
  3. Communicate effectively across business and technology teams to align on optimal solutions.
  4. Create user stories, acceptance criteria, process flows, and other artifacts to convey requirements.
  5. Preparation of test documentation which includes test cases and test data.
  6. Acceptance testing needs to be done to ensure that the product meets the business requirements.
  7. Continuously refine solutions to meet changing business landscape and objectives.
  8. Monitor implementation of solutions to ensure adherence to requirements.
  9. Evaluate and measure the performance of business systems.
  10. Recommend and drive enhancements.
  11. Stay up-to-date on emerging technologies and methodologies relevant to the role.
  12. Take ownership of key customer experience initiatives, ensuring that the business executes these strategies effectively and measures their success.
  13. Help design and implement customer-centric strategies that focus on improving customer loyalty, reducing turnaround time of deliverables, and driving revenue growth.
Qualifications:
  1. Excellent analytical, conceptual, and critical thinking skills.
  2. Strong technical aptitude and ability to liaise between business and IT.
  3. Excellent written and verbal communication abilities.
  4. Comfortable interfacing with various stakeholders at all levels.
  5. Proficiency with BA tools like SQL, Visio and software requirements tools.
  6. Ability to work accurately and be detail-oriented.
  7. Ability to work independently and under pressure.
  8. Capable of quickly adapting to client subject knowledge.
  9. Relevant tertiary qualification in Business, IT or any related field.
  10. At least 1-10 years of experience as a Business Analyst or in a related role.
  11. Microsoft Visio or other business modelling skills.
  12. Ability to handle multiple projects simultaneously.
  13. Problem-solving and analytical skills.
  14. Demonstrate sound written and verbal communication skills.
  15. At least 1 - 3 years of experience in Microsoft SQL.
  16. Experience with data analysis and database management.
  17. Experience with briefing senior managers on analysis findings.
  18. Previous experience in collaboration tools like Jira and Confluence is a plus.
How to Apply:
  • Email your comprehensive CV to exceedhr@exceed.co.za.
  • If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
  • We reserve the right to only conduct interviews with candidates of choice.
  • Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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