Senior Administration Specialist

Old Mutual; Mbombela; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading company in South Africa is seeking an experienced administrative professional to perform complex administrative tasks and support internal and external stakeholders. The ideal candidate will have a Matriculation Certificate and a minimum of 3 years of experience in the financial industry. This role requires strong skills in accounting and data management, along with the ability to travel within Mpumalanga and Limpopo. Join a dynamic team committed to excellence and growth.

Qualifications

• Minimum of 3 years experience in the financial industry.
• Own car and driver's license required.
• Willingness to travel throughout Mpumalanga and Limpopo.

Responsibilities

• Performs routine administrative duties and resolves complex problems.
• Acts as a point of escalation for administrative matters.
• Prepares management reports and drives implementation of new business.

Skills

Accounting

Action Planning

Billing

Budget Management

Calendar Coordination

Coaching

Team Collaboration

Computer Literacy

Consultation

Data Analysis

Data Compilation

Data Interpretation

Digital Literacy

Escalation Resolution

Executing Plans

Management Reporting

Numerical Aptitude

Oral Communication

Process Efficiencies

Report Review

Decision Quality

Work Management

Accountability

Complexity Management

Planning and Alignment

Tech Savviness

Education

Matriculation Certificate

Job description

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organizing and maintaining data, as well as assisting internal and external stakeholders.

This role utilises expert knowledge in the specific fields of administration, product, or process to resolve technical and complex problems, usually in support of administrative queries or issues. The incumbent is individually accountable for achieving results through their own efforts.

• This role functions as a subject matter expert in a specific field of administration, product, or process.
• Acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.
• Acts as a consultant regarding decision-making of operational and tactical importance (typically deliverables are part of level three plans).
• May act as an expert resource on major projects or be accountable for the delivery of projects within the division or business unit.
• May act as a coach for Specialist staff.
• Often consulted for system enhancements.
• Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
• Engages with employer relationships to build, retain, and maintain connections.
• Supports all Distribution Channels regarding escalation issues, business updates at pay offices, and responding to deduction inquiries.
• Handles Premium Collection activities: Billing, Collection, Allocation, and Reconciliation (RMM and PF).
• Prepares Management Reports.
• Drives the implementation of New Business to improve FAC and reduce NTU.
• Enhances process efficiencies and pay office operations.
• Manages exceptions effectively.
• Initiates processes and manages client requests across different platforms while adhering to productivity standards.
• Manages own time, tasks, and quality of output, typically over periods of 1 day to 3 months.
• Continuously improves knowledge and competencies through self-study and available learning opportunities.
• Complies with procedures and understands the risks associated with decisions.
• Owns accountability for personal performance and career development.
• Contributes to the overall team effectiveness and success.
• Maintains adaptability to changing business and customer needs.
• Knowledge of Hyphen vantage system is advantageous.

Requirements

• Matric (Compulsory)
• Minimum of 3 years experience in the financial industry
• Own car and driver's license required
• Willingness to travel throughout Mpumalanga and Limpopo

Location: Based in Nelspruit

Skills

Accounting, Action Planning, Billing, Budget Management, Calendar Coordination, Coaching, Team Collaboration, Computer Literacy, Consultation, Data Analysis, Database Reporting, Data Compilation, Data Interpretation, Digital Literacy, Escalation Resolution, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communication, Process Efficiencies, Report Review, Decision Quality, Work Management, Accountability, Complexity Management, Planning and Alignment, Tech Savviness.

Education

Matriculation Certificate (Matric) is required.

Closing Date

19 May 2025 23:59

The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

The Old Mutual Story!

Required Experience

Senior IC

Key Skills

Computer Hardware, Mac OS, Manufacturing & Controls, Root Cause Analysis, Windows, Customer Support, Remote Access Software, Operating Systems, Encryption, Remedy, Chemistry, Cerner.

Employment Type

Full-Time

Experience

Years

Vacancy

1