Software Consultant [M|F|D] Second-Level Support Projects And Customer Support Johannesburg

Soloplan Gmbh; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A leading international company in transport management systems is seeking a Software Consultant for their Johannesburg office. The role involves providing customer support, identifying technical issues, and documenting solutions. Join a dynamic team with opportunities for growth and international travel.

Benefits

Travel allowance

Height adjustable workstations

Flexi time

Subsidized canteen

Gym

Walking trails

Work & Travel opportunities

Onsite creche

Qualifications

• Some initial work experience in software consulting is desirable.
• First professional experience in IT support / IT service desk is desirable.

Responsibilities

• Provide competent and friendly customer support for transport management software.
• Identify and analyze technical problems and find solutions.
• Document customer requests and solutions in the ticket system.

Skills

Communication

IT skills

Logistics skills

Job description

Software Consultant (m|f|d) - Second-level support

Soloplan is an international company that prides itself on being the market leader in transport management systems.

After an extensive introduction phase, you will strengthen our Customer Solution Management. A job full of interesting challenges awaits you.

Your responsibilities

1. Provide competent and friendly customer support for our transport management software application CarLo via phone and email.
2. Identify and analyze technical problems and malfunctions, and find solutions.
3. Document customer requests and solutions in our ticket system.

Qualifications and Skills

• Some initial work experience in software consulting is desirable.
• First professional experience in IT support / IT service desk is desirable.
• Good IT and/or logistics skills.
• Quick thinking and good communication skills in English / Afrikaans.

Benefits

• Travel allowance.
• Height adjustable workstations.
• Flexi time.
• Subsidized canteen and gym.
• Walking trails.
• Work & Travel opportunities in international branches.
• Onsite creche.

You will join a medium-sized but growing team at our Johannesburg Branch office and will be in daily contact with colleagues at our head office in Kempten, Bavaria, and other international branches in Poland, Spain, and Germany. Please note, due to the nature of our operations, all positions are office-based.

Next steps

Please send your detailed application, including salary expectations, earliest start date or current notice period, and JOB-ID -1, to our HR team. Thank you for your application! DO IT WITH PASSION - WORKING AT SOLOPLAN.