Area Manager

Tsebo Solutions Group; eMalahleni; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the security services sector is seeking an Area Manager to oversee operations and manage contract contributions. The role involves ensuring compliance with PSIRA standards, maintaining client relationships, and managing staff effectively. Ideal candidates will have strong leadership skills, relevant qualifications, and a customer-centric approach.

Qualifications

• Grade 12 or equivalent required.
• PSIRA Grade A certification is mandatory.
• Post-matric qualification is an added advantage.

Responsibilities

• Manage contract contributions and ensure effective organization.
• Oversee time & attendance management and conduct performance assessments.
• Ensure quality customer service and manage security operations.

Skills

Leadership

Management of labour relations

Customer-centric thinking

Effective communication

Education

Grade 12 or equivalent

Driver's license

PSIRA Grade A

Post-matric qualification

Job description

Join to apply for the Area Manager role at Tsebo Solutions Group.

Responsibilities

1. Manage contract contributions in line with the budget forecast and ensure effective organization.
2. Analyze staff turnover to ensure proper allocation of employees according to contract and site requirements.
3. Manage rosters and shift patterns in accordance with PRP.
4. Oversee time & attendance management, including overtime, annual, and sick leave.
5. Provide employee engagement platforms, including parade attendance.
6. Conduct performance assessments and give corrective feedback.
7. Maintain discipline according to the code of conduct and legislation.
8. Deploy PSIRA-registered officers at sites.
9. Ensure armed response personnel are certified as per Regulation 21.
10. Retain clients by delivering quality customer service as per SLAs.
11. Conduct service audits and implement corrective actions.
12. Maintain open communication with clients following escalation procedures.
13. Manage security operations per site specifications and PSIRA standards.
14. Reduce unplanned absenteeism to maximize site coverage.
15. Control overtime caused by absenteeism.
16. Assess customer risks to prevent claims against the company.
17. Ensure accurate invoicing and timely payments for services.

Skills and Competencies

• Leadership and management of subordinates.
• Management of labour relations.
• Knowledge of financial statements.
• Customer-centric thinking.
• Ability to write reports and action plans.
• Effective communication at all organizational levels.
• Firearm competency (business use) is advantageous.

Qualifications

• Grade 12 or equivalent.
• Driver's license.
• PSIRA Grade A.
• Post-matric qualification is an added advantage.
• Firearm competency with a business purpose is advantageous.