Telecoms Account Manager Melrose

Computer Experts Personnel; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a Client Manager to take ownership of client accounts and drive satisfaction throughout the buying process. This role involves developing account strategies, managing client relationships, and utilizing sales tools to enhance profitability. The ideal candidate will have a strong background in sales, with the ability to analyze client needs and conduct vulnerability assessments against competitors. Join a dynamic team where your contributions will directly impact client success and company growth.

Qualifications

• 4-6 years of work experience, with at least 2 years in a sales environment.
• Ability to build relationships and understand client industries.

Responsibilities

• Manage a range of accounts, advocating for client needs to increase revenue.
• Develop account strategies and ensure client satisfaction throughout the buying process.

Skills

Sales Qualification (Degree/Advanced Diploma)

Account Management

Client Relationship Management

Vulnerability Analysis

Sales Tools Utilization

Education

Sales Qualification (Degree/Advanced Diploma)

Tools

Sales Tools

Job description

Client Manager Job Description

The client manager holds account responsibility, focusing on analyzing the client's situation and business requirements through awareness, empathy, and effective questioning.

They have the ability to influence clients to utilize company solutions by articulating value in terms that resonate with the client.

Key Roles and Responsibilities

1. Take ownership of clients: Manage a range of accounts within domestic, mid-market, or international segments by advocating for client needs while aiming to increase revenue and improve margins for the company.
2. Develop account strategy: Use engagement skills to establish account strategies with key stakeholders, building lasting relationships and understanding the client’s industry, business environment, and strategy.
3. Ensure client satisfaction: Drive client satisfaction throughout the entire buying process, taking ownership of the commercial agreements.
4. Generate demand from clients: Help clients identify current needs and effectively demonstrate how the company's services and solutions can add value.
5. Develop and grow profitability: Approach account management systematically to develop and expand accounts profitably.
6. Vulnerability analysis: Conduct analyses of the company's position relative to competitors and vendors.
7. Effective use of sales tools and methodologies: Utilize the company's sales tools to manage accounts, opportunities, pipelines, and forecasts effectively.
8. Ensure governance: Develop and align governance and compliance policies to identify and manage risks.
9. Ensure financial compliance: Monitor and control financial governance and compliance to manage costs.
10. Behavioral skills: Work effectively in teams, manage work processes, and contribute ideas for improvement.

Skill Requirements

• Qualification in Sales (Degree/Advanced Diploma) - advantageous
• 4–6 years of work experience
• At least 2 years of experience in a sales environment

Personal Attributes

• Ownership of client accounts within domestic, mid-market, or international segments
• Ability to build enduring relationships and understand client industries
• Passionate about client satisfaction throughout the buying process
• Ability to generate demand by identifying client needs
• Conduct vulnerability analyses of the company's position
• Effective use of sales tools and methodologies
• Ability to work well in teams and independently
• Learning-oriented mindset

Package & Remuneration

IT & Internet sector