Customer Account Management: Consultant CFS Call Centre

Pepkor Lifestyle; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in customer account management is seeking motivated individuals for the role of Consultant. This position is ideal for recent graduates looking to gain hands-on experience in a dynamic environment. You will engage with customers, ensuring compliance and meeting collection targets while developing your professional skills.

Qualifications

• Recent Matric graduate or holder of a Diploma/Degree.
• Knowledge of Pepkor Lifestyle policies and collections systems.
• Familiarity with CPA, NCA legislation.

Responsibilities

• Engage with customers to secure a Promise to Pay.
• Communicate effectively to obtain relevant information.
• Collaborate with the team and manage tasks efficiently.

Skills

Telephone etiquette

Negotiation

Written communication

Verbal communication

Conflict management

Emotional intelligence

Numerical skills

Attention to detail

Education

Matric certificate

Diploma in customer service

Degree in business communication

Tools

Microsoft Office

Job description

Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

1. Customer Engagement: Communicate effectively to obtain relevant information.
2. Customer-Centric Approach: Handle interactions with care and professionalism.
3. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

• Knowledge:

  • In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
  • Familiarity with relevant legislation (CPA, NCA, etc.)
  • Proficiency in Microsoft Office and relevant systems/applications

• Skills:

  • Strong telephone etiquette and negotiation abilities
  • Effective written and verbal communication
  • Conflict management and emotional intelligence
  • Business numerical skills and attention to detail

• Behaviors:

  • High level of integrity and personal resilience
  • Energy, drive, and a customer-oriented mindset
  • Ability to influence others and engage with diversity

Minimum Qualification:
Matric certificate or Diploma/ Degree in customer service, business communication, or a related field.