Sr. Product Manager

Sutherland; Pretoria; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An ambitious and innovative firm is seeking a Sr. Product Manager to lead the development of cutting-edge Conversational AI products. This role involves full lifecycle product management, from defining the vision and strategy to collaborating with cross-functional teams. You will engage with clients to prioritize requirements and drive improvements, ensuring the successful launch of products that enhance customer engagement. Join a dynamic team that leverages AI/ML technology to revolutionize customer care and sales programs for top brands across various industries. If you are passionate about product management and eager to make a significant impact, this opportunity is for you.

Qualifications

• 6+ years of relevant experience in product management and technical deliverables.
• Deep understanding of software features and product lifecycle management.

Responsibilities

• Lead product management for Conversational AI solutions for clients.
• Work cross-functionally to take products from conception to launch.

Skills

Product Management

Software Features Understanding

Problem-Solving

Communication Skills

Decision Making

Education

Bachelor's degree in Computer Science

Engineering or related field

Tools

NLP/Machine Learning

Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence. We've created over unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships. Sutherland: Unlocking digital performance. Delivering measurable results.

Job Description

Sutherland is searching for a Sr. Product Manager as part of our Conversational AI team. This team deploys consumer-facing and agent-facing solutions for well-known Fortune-level brands. Sutherland uses AI/ML technology to support customer care and sales programs for market leaders in the Media, Telco, Financial Services, Travel, Retail, and other industries.

We are a small, ambitious, forward-looking group backed by a global services company. If you believe you have the skills and experience to be successful in this role, we want to hear from you!

As a Sr. Product Manager, you'll have full lifecycle product management responsibility for products within our suite that are used by customer end users as well as by agents, analysts, and managers operations teams. Lead the build-out of our agent-facing Conversational AI products.

Vital product leadership activities include:

1. Defining/refining the vision and product strategy.
2. Developing business, financial, and operational plans.
3. Evangelizing your vision and exciting others.
4. Sharing your goals and rationale behind your decisions.

Day-to-day product management activities include:

1. Speaking with clients, defining and prioritizing requirements.
2. Working with designers and engineers to ideate, design, build, test, deliver, and optimize our solutions.
3. Working cross-functionally across client, partner, and internal stakeholders to take products from conception to launch.
4. Driving improvements where needed.
5. Framing tradeoffs and driving the decision-making process to push us forward.
6. Leading, managing, and/or mentoring junior team members.
7. Working with go-to-market teams on sales/marketing/demo materials and other collateral.
8. Providing subject matter expertise for internal, client, and partner sales efforts.
9. Planning and managing multiple simultaneous initiatives.
10. Performing other duties as assigned or required.

Qualifications

6+ years relevant experience required, including completion of functional, technical, project management, change management, and integration related deliverables. Deep understanding of software features, and the processes of ideation, validation, tradeoff evaluation, and roadmapping. Experience in working with cross-functional teams including Design, Engineering, and Operations.

Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization. Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner. Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent training, fellowship, or work experience.

Preferred Qualifications

Experience in workspace design and understanding of the worker experience. Track record implementing transformational applications into complex enterprise environments with leading best practices and thought leadership. Experience in human-powered customer engagement over phone or chat/messaging. Experience with NLP/Machine Learning.

Additional Information: All your information will be kept confidential according to EEO guidelines.