Telesales Manager

KTOB Solutions; Johannesburg; Remote; ZAR 500 000 - 800 000; Full time

Job summary

A fast-growing organization in the telecom and BPO industry seeks a Head of Telesales to lead a remote team. This role involves optimizing team performance, developing sales strategies, and fostering a culture of accountability. The ideal candidate will have a strong background in telesales leadership and a data-driven approach to performance management.

Benefits

Work remotely from anywhere

Growth opportunities within an expanding organization

Supportive, collaborative team environment

Qualifications

• 3+ years in telesales leadership, preferably in telecom.
• Proven success in managing remote teams.
• Ability to analyze performance data.

Responsibilities

• Lead and manage a remote telesales team to achieve sales targets.
• Monitor team performance and implement improvements.
• Provide training and coaching to agents.

Skills

Leadership ability

Strong communication skills

Data-driven mindset

Problem solver

Goal-oriented

Job description

We are a fast-growing organization in the telecom and BPO industry, driven by innovation, teamwork, and performance. With campaigns targeting high-impact results, we’re on the lookout for a dedicated and experienced Head of Telesales to lead our remote team to new heights.

Role Overview

As the Head of Telesales, you will be responsible for leading, managing, and optimising a high-performing telesales team. Your role will involve developing strategies to meet targets, overseeing daily operations, and driving a culture of success and accountability within the team.

Key Responsibilities

1. Team leadership : Lead, mentor, and manage a remote telesales team to achieve and exceed sales targets.
2. Performance optimization : Monitor and analyze team performance, ensuring continuous improvement through data-driven decisions.
3. Training and development : Provide coaching to agents, identify skill gaps, and implement ongoing training initiatives.
4. Process refinement : Work closely with leadership to refine sales processes, scripts, and overall team structure to maximize productivity.
5. Campaign management : Ensure consistent performance across all campaigns by aligning team efforts with organizational goals.
6. Reporting : Prepare and present performance reports, identifying successes and opportunities for improvement.

What We’re Looking For

1. Experience : 3+ years in telesales leadership, preferably within telecom or similar industries.
2. Leadership ability : Proven success in leading and managing teams in a remote setting.
3. Strong communication skills : Ability to communicate effectively with team members and stakeholders.
4. Data-driven mindset : Proficient in analysing performance data and identifying actionable improvements.
5. Problem solver : Capable of addressing challenges and implementing solutions effectively.
6. Goal-oriented : Focused on achieving team targets and meeting deadlines.

What We Offer

• Work remotely from anywhere
• Growth opportunities within an expanding organization
• A supportive, collaborative team environment

Requirements

As the Head of Telesales, you will be responsible for leading, managing, and optimising a high-performing telesales team. Your role will involve developing strategies to meet targets, overseeing daily operations, and driving a culture of success and accountability within the team.