Customer Supply Chain Manager

RCL FOODS; Randfontein; On-site; ZAR 600 000 - 800 000; Full time

Job summary

RCL FOODS is seeking a Customer Supply Chain Manager to enhance order fulfillment and customer experience. This role involves leading a team, optimizing processes, and collaborating across functions to drive performance. If you have a passion for supply chain innovation, apply now!

Qualifications

• 7+ years in customer service/supply chain, with 4+ years in leadership.

Responsibilities

• Lead customer relationships with key partners.
• Optimize order-to-delivery processes.
• Drive performance and mentor the CX team.

Skills

Leadership

Analytical Thinking

Customer Service

Education

Degree in Supply Chain, Logistics, Engineering

Tools

ERP

Excel

Power BI

Job description

We're Hiring: Customer Supply Chain Manager

Are you a strategic leader with a passion for customer excellence and supply chain innovation? RCL FOODS is looking for a Customer Supply Chain Manager to drive seamless order fulfillment, elevate customer experience, and lead a high-performing team in our Grocery division.

What You’ll Do:

• Lead Customer Relationships: Be the trusted point of contact for key retail, distribution, and eCommerce partners.
• Optimize Order-to-Delivery: Ensure accurate, timely fulfillment by coordinating across logistics, manufacturing, and supply chain teams.
• Drive Performance: Mentor and manage the Customer Experience (CX) team, setting clear KPIs and fostering a culture of accountability and service excellence.
• Champion Process Improvement: Analyze service data, identify bottlenecks, and implement smarter systems for better outcomes.
• Collaborate Cross-Functionally: Align with internal teams on promotions, launches, and demand forecasting.
• Handle Returns & Complaints: Streamline processes to meet both company standards and customer expectations.
• Report & Recommend: Deliver insights and strategic recommendations to leadership based on service metrics.

What You Bring:

• A degree in Supply Chain, Logistics, Engineering, or related field.
• 7+ years in customer service/supply chain, with 4+ years in leadership.
• ERP experience (Syspro preferred), strong Excel and Power BI skills.
• Deep knowledge of transport, warehousing, and distribution.
• A customer-first mindset, analytical thinking, and strong leadership presence.

Why Join Us?

At RCL FOODS, we don’t just move products—we build partnerships. You’ll be part of a dynamic team that values integrity, innovation, and impact. If you're ready to lead with purpose and shape the future of customer supply chain excellence, we want to hear from you.

Apply now and bring your leadership to the table.