Branch Administrator

Epiroc; Krugersdorp; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the mining and construction sector is seeking a Branch Administrator in Krugersdorp. The role involves managing order processing, customer inquiries, and administrative tasks in a fast-paced environment. Ideal candidates will have strong customer service experience and excellent communication skills, contributing to a culture of continuous learning and collaboration.

Qualifications

• Extensive experience in a fast-paced customer service setting.
• Ability to work independently under pressure.
• Highly proficient in computer skills.

Responsibilities

• Accurate order processing and invoicing.
• Respond to customer concerns and provide feedback.
• Perform various clerical office tasks.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Decision-making

Tools

Ms. Word

PowerPoint

Excel

Outlook

Job description

• Innovation : Bring knowledgeable and innovative ideas that will enhance the working methods for oneself and colleagues, unafraid to master our systems beyond the standard operations.
• Committed : Provide customers with timely and accurate feedback on spare parts and service delivery. Uphold Epiroc / AARD's reputation by following the code of conduct and remaining accountable and reliable in delivering our promises to customers.
• Collaboration : Represent the company well as the initial point of contact with the customer, demonstrate teamwork, and consistently make sound decisions and see them through.

The role

• Accurate order processing, invoicing, and time-keeping schedules.
• Performs various clerical office tasks including maintaining files, records, scheduling, compiling data, investigating information, processing documents, posting records, and typing correspondence and reports from drafts.
• Sort and distribute incoming and outgoing mail, including using a scale to determine appropriate postage / shipping method.
• Respond to customer concerns by providing follow-up and feedback on task performance.
• Site reports, daily, weekly, and monthly as required.
• Breakdown and call out cost recovery.
• All admin and filing in the office.
• Client enquiries and problem-solving.
• Keep customers updated on delivery timelines and prioritize any pending orders for faster processing.
• Liaising with all customers to keep good relations in good order.
• All admin-related duties where my assistance is required.
• Site stationery and groceries orders

Competences, skills and experience

• Extensive experience in a fast-paced customer service setting.
• Experience in a manufacturing environment with a quality brand is desirable.
• Responsible, accountable and ability to work independently under pressure.
• Able to work in a fast-paced environment and under pressure.
• Exceptional verbal and written communication skills.
• Highly proficient level computer skills including Ms. Word, PowerPoint Excel, and Outlook.
• Excellent telephone sales personality skills.
• Prominent organization and presentation skills.
• Highly energetic and self-starter and self-motivator or competent.
• Decision-making, problem-resolution, and creative thinking skills.
• Able to multi-task the activities with shifting priorities.
• Should be honest, assertive, and systematic.

Behaviors

• Energetic and self-starter.
• Able to multitask activities by shifting priorities.
• Decision-making, problem-solving mentality.

Why should applicants choose to work in this position and within this department?

This department is a place of continuous learning and discovery, encouraging open-mindedness and critical thinking every day.

This department is a true example of "it is never too late to learn"

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK billion in 3, and has around passionate employees supporting and collaborating with customers in around countries.

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Branch Administrator • Krugersdorp, GT, ZA, 1740