Learning & Development Facilitator

Takealot.Com; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading South African online retailer seeks a Learning & Development Facilitator to enhance training and development within their dynamic team in Johannesburg. The role involves creating training content, managing budgets, and ensuring compliance with SOPs while fostering a culture of learning and development.

Qualifications

• Minimum 3 years' experience in training coordination or facilitation.
• Proficiency in Google Suite and Microsoft Office.

Responsibilities

• Support and maintain Standard Operating Procedures (SOPs).
• Plan and schedule training sessions and workshops.
• Monitor and report on key training metrics.

Skills

Communication

Project Management

Customer Focus

Team Orientation

Education

Higher certificate or tertiary qualification in Human Resources or Training Management

Tools

Google Suite

Microsoft Office

Job description

A leading South African online retailer is looking for a highly talented Learning & Development Facilitator to join our Takealot Delivery Team in Johannesburg. We are a young, dynamic, hyper-growth company seeking smart, creative, hardworking people with integrity.

We offer a market-related, total remuneration package with full flexibility, a great work environment, and a challenging, rewarding role where you can build something great. This role reports to the Compliance and Training Manager.

Responsibilities include:

1. Support and assist in setting up and maintaining Standard Operating Procedures (SOPs).
2. Involve in content writing for SOPs and training materials.
3. Ensure franchise adherence to SOP compliance and conduct training compliance audits, monitor, evaluate, and report on franchise network learning and progress.
4. Plan and schedule training sessions, workshops, and learning activities, considering operational needs and employee availability.
5. Travel locally within your region and to regional hubs as required.
6. Identify training needs through analysis of performance, skill gaps, and business objectives.
7. Develop and deliver effective training content and learning strategies using diverse principles.
8. Assist in new management and driver training initiatives.
9. Contribute to high-level project requirements for continuous training process improvement.
10. Handle logistical aspects of training, including booking venues and managing materials.
11. Manage training budgets and resources to maximize ROI.
12. Stay updated on industry trends and incorporate new methodologies to enhance training.
13. Gain understanding of operational levers for improved performance.
14. Support training solution implementation and work closely with operations teams to improve execution and service levels.
15. Monitor and report on key training metrics and franchise network performance, providing insights and corrective actions.

Qualifications and experience:

• Higher certificate or tertiary qualification in Human Resources or Training Management (NQF 5+).
• Valid South African driver’s license.
• Minimum 3 years' experience in training coordination, supervision, or facilitation.
• Proficiency in Google Suite and Microsoft Office.
• Proven success in developing and executing training initiatives.
• Experience in hospitality or retail franchise environments is advantageous.
• Hands-on operational training experience.
• Specialization in Skills Development, Training Management, Instructional Design is a plus.
• IT or e-learning experience, including LMS tools, content creation, and certification in Train-the-Trainer or Assessors, is advantageous.

Attributes required:

• Passion for learning and development.
• High energy, self-starter, and execution-oriented.
• Ability to work under pressure and adapt to change.
• Low ego, high delivery focus, and team orientation.
• Organized with strong communication skills.
• Detail-oriented with a strategic outlook.
• Customer-focused and interpersonal skills.
• Goal-driven with project management capabilities.
• Knowledge of learning solutions and technology integration.
• Comfortable with remote training via Zoom, Meet, or Teams.
• Relationship management skills and ability to monitor progress and resolve issues.
• Facilitation and train-the-trainer skills.
• Entrepreneurial mindset, innovative, collaborative, and ownership-driven.

Our employees are entrepreneurial, dynamic, customer-centric, and ambitious to lead e-commerce in Africa. We value ownership, teamwork, feedback, and execution. We seek an 'Extraordinary Mind' who is forthright, respectful, expert in doing, analytical, competitive, passionate, entrepreneurial, innovative, collaborative, and of high integrity.

If you meet these criteria, join us! We are an equal opportunity employer and encourage applicants from all backgrounds, including those with disabilities.