Airport Assistant

Maneshez solutions services; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading company in the airline industry is seeking energetic Ground Staff to manage administrative duties and ensure passenger satisfaction. Responsibilities include welcoming passengers, handling inquiries, and providing timely information about flights. The ideal candidate will excel in customer service and multi-tasking to enhance the travel experience for all passengers.

Qualifications

• Exceptional interpersonal skills and commitment to customer service.

Responsibilities

• Welcoming passengers and responding to inquiries.
• Making reservations and selling airline tickets.
• Providing information about flight schedules and updates.

Skills

Interpersonal Skills

Customer Service

Multi-tasking

Job description

Job Title: Ground Staff

We are seeking energetic ground staff responsible for administrative duties and communication with passengers. Key responsibilities include:

1. Welcoming passengers and responding to inquiries.
2. Making reservations and selling airline tickets.
3. Checking in luggage and stocking aircraft with refreshments.
4. Assisting disabled passengers and those traveling with small children.
5. Providing information about flight schedules, aircraft delays, weather concerns, and other relevant updates.

To succeed in this role, you should demonstrate exceptional interpersonal skills and a commitment to delivering outstanding customer service aligned with the airline's goals and vision. The ideal candidate will be able to multi-task effectively and ensure every passenger feels comfortable, safe, and well-informed throughout their journey.