Apprentice - Business Administration And Customer Service Customer Only

Home Group; KwaZulu-Natal; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

An innovative firm is seeking a Business Administration Apprentice to join their Income Management team. This hybrid role offers the chance to develop essential skills in a supportive environment while working with numbers and data. You'll gain valuable experience over a 15-month program, with flexible hours and opportunities for progression. The company prides itself on being a top workplace, fostering diversity and providing excellent benefits, including generous annual leave and health plans. If you're eager to learn and make a difference, this apprenticeship could be your perfect start.

Benefits

25 days of annual leave

Health cash plan

High street discounts

Generous pension scheme

Colleague wellbeing support

NUS Student Discount Card

Qualifications

• Genuine desire to work in a team supporting frontline colleagues.
• Basic IT skills with confidence to develop further.

Responsibilities

• Dealing with incoming and outgoing post.
• Handling queries via email, in person, or by phone.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Education

Level 2 apprenticeship in Customer Service

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Business Administration Apprentice within Finance
Hybrid working from our office in Newcastle Upon Tyne, One Strawberry Lane, and from home.
Full Time (37.5 hours per week) with flexible hours available.
Fixed term: 15 months (with progression into permanent opportunities available).
Hourly Pay between £10.00 to £12.21 (dependent on age).

Have you always wanted to develop a career within business administration?

Do you enjoy working with numbers and processing data while working in a team?

Do you want to improve your computer skills?

Then read on!

We have the perfect job for you as our Business Administration apprentice within our Income Management team, part of the finance family here at Home Group.

Typical day as a Business Administration Apprentice

1. Dealing with both incoming and outgoing post.
2. Handling queries via email, in person, or by phone.
3. Posting income received from customers and third parties to our housing system.
4. Applying rent account adjustments.
5. Being supported through your Level 2 apprenticeship in Customer Service within an admin role, with dedicated learning time to focus on your course and opportunities to apply your learning daily.

Imagine going home each day knowing you've helped change our customers' lives for the better.

Why work with us?

You'll be part of a top 10 Great Places to Work in the UK and the number 1 for Best Workplaces for Women!
As well as a fantastic attitude and eagerness to learn, you will:

• Have a genuine desire to work in a team supporting our frontline colleagues.
• Enjoy working with numbers and data.
• Understand the importance of excellent verbal and written communication skills, with a desire to develop these skills.
• Have basic IT skills with confidence to develop further, particularly in Outlook, Teams, and Excel.
• Be proactive, ask questions, and take initiative in your role.
• Be keen to learn how to prioritize workloads and thrive under pressure.
• Handle sensitive information confidently and maintain confidentiality at all times.

Our team

We are a busy team of 24 supporting our customers and each other. We are committed to welcoming new members with support and encouragement. Many of our apprentices have secured permanent positions within the team. Alongside your qualification, you'll receive support from our colleagues to guide you.

Job details

Our award-winning apprenticeship program is designed to help our customers and colleagues start their careers! Don't be put off by the word 'apprentice'—any age can apply. Your wage will be higher than the national apprenticeship minimum. You will be employed for 15 months to gain valuable experience and potentially progress to Level 3. Flexible working hours are available, and this is a hybrid role: 2-3 days in the office and the rest working from home.

Our values and benefits

Great things happen when we can be ourselves at work. We support diversity through internal networks and allies (Multicultural, LGBTQIA, and Disability). Our benefits include:

• 25 days of annual leave (increasing to 30, plus time off for volunteering).
• Health cash plan covering dental, optical, prescriptions, and more.
• High street discounts on groceries, holidays, and days out.
• Generous pension scheme with life insurance of 3x salary.
• Colleague wellbeing support and tools.
• NUS Student Discount Card.

Explore our benefits in detail on our website. To apply, click APPLY NOW to see our Job Description, learn about us, and get help with your application. Sometimes we close jobs early, so don't delay! Let us know if we can do anything to help you shine during our process.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking