Key Accounts Customer Service Representative

Time Personnel; Cape Town; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the food and beverage sector seeks a Key Account Manager to enhance client relationships and service standards. The ideal candidate will possess strong leadership skills, strategic thinking, and a passion for customer service. Responsibilities include client engagement, market analysis, and team development. Join a dynamic team and contribute to business growth in a supportive environment.

Qualifications

• 3 - 5 years experience in key account management development.
• Knowledge of the food and beverage industry or coffee sector is advantageous.

Responsibilities

• Ensure superior service standards are maintained.
• Build and maintain client relationships.
• Implement procedures for smooth daily operations.

Skills

Communication

Leadership

Resilience

Customer Service

Education

Matric

Tertiary qualification in business management

Job description

• Matric, Tertiary qualification in business management Advantageous
• 3 - 5 years experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Passion, fun, supportive
• Valid drivers license and own reliable transport

DUTIES

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts

Salary : R negotiable dependent on experience

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