Travel Consultant/Expert (Safari experience required)

PSS Recruitment; Cape Town; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a passionate Travel Consultant to join their dynamic team in Cape Town. This full-time role offers the opportunity to curate bespoke African travel experiences, working closely with an international clientele. The ideal candidate will have a proven track record in luxury travel sales, exceptional communication skills, and a commitment to delivering outstanding customer service. With a hybrid working model and a focus on professional development through research trips, this position promises a rewarding career path in the travel industry.

Benefits

Flexible working hours

Research trips funded by the company

Structured induction and training programme

Qualifications

• 4 years' experience in tailor-made travel with complex itineraries.
• Demonstrable sales performance in a target-driven environment.

Responsibilities

• Curation of tailor-made itineraries for diverse traveller segments.
• End-to-end sales process management including post-travel communications.
• High-quality presentation of travel itineraries customized to client needs.

Skills

Travel Consultant experience

Sales performance

Communication skills

Customer service skills

IT literacy

Time management

Tools

GDS/flight operating systems

Job description

TRAVEL CONSULTANT - AFRICA
JOB DESCRIPTION
Location: Cape Town
Duration: Permanent
Role: Full-time
Flexibility: Hybrid office/home working (after 3 months)
Package: Excellent salary package with benefits and additional perks.

Excellent opportunity for an experienced Travel Consultant with a proven track record and stable background.

To support continued growth,our client is searching for a Travel Expert to join their team in Cape [URL Removed] is a fantastic opportunity for a high-performing individual, with agenuine passion for tailormade travel and delivery of the very higheststandards in customer service.

The successful candidate will have at least 4 years' proven track selling luxury, bespoke African trips to an international clientele. Based on their in-depth knowledge and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Exceptional communication and interpersonal skills are also essential in offering outstanding customer service at all times.

RESPONSIBILITES

• Curation of high quality, tailor-made itineraries for a wide range of traveller segments
• End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
• Conversion of warm sales leads via email, telephone and video calls
• High quality presentation of travel itineraries customised to the client's unique requirements, along with supply of relevant supporting information and advice
• Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
• Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
• Maintain up-to-date commercial knowledge of properties, flight routings and logistics
• Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic.

The teams' expertise is based on in-depth product knowledge and first-hand experience. Our client actively encourages and funds regular research trips for their Travel Experts and this is an expectation of this role.

SKILLS AND EXPERIENCE

Essential:

• 4 years' Travel Consultant experience in a tailor-made travel environment working with complex Southern Africa and East African itineraries
• First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
• Demonstrable sales performance in a target-driven environment
• Excellent communication skills, both written and verbally
• Outstanding customer service skills and attention-to-detail
• Advanced levels of IT literacy
• Highly-organised with strong time management skills
• Results-orientated

Desired:

• Knowledge of the Indian Ocean and Indian Subcontinent
• GDS/flight operating systems

PERSONAL ATTRIBUTES

• Passionate about tailor-made African travel
• Motivated by sales targets
• Enjoy working in a fast paced, collaborative environment
• Committed to responsible tourism

A structured induction and training programme will be provided during the initial months in post.

Please note: only shortlisted candidates will be contacted.

Desired Skills:

• relevant experience as a Travel Consultant