Head Cards And Payments : Rbb, Aro

Absa Group; Gauteng; On-site; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A leading bank in South Africa is seeking a Head of Cards and Payments to lead the strategic direction and management of their Cards and Payments portfolio. This role involves driving product innovation, enhancing customer experience, and ensuring operational excellence in card and payment services, making it ideal for a seasoned professional in the banking sector.

Qualifications

• Bachelor's Degrees and Advanced Diplomas in Business, Commerce, and Management Studies required.

Responsibilities

• Develop and implement the strategic roadmap for the Cards and Payments portfolio.
• Oversee the end-to-end lifecycle of card and payment products.
• Enhance customer experience through innovative product features.

Skills

Strategic Leadership

Product Management

Customer Experience

Operational Excellence

Financial Management

Team Leadership

Education

Bachelor's Degrees and Advanced Diplomas in Business, Commerce, and Management Studies

Job description

Empowering Africa's tomorrow, together…one story at a time.

With over years of rich history and a strong regional and international presence, our local bank offers a unique opportunity to participate in an exciting growth journey, shaping our future as a proudly African group.

Job Summary

The Head of Cards and Payments will lead the strategic direction, development, and management of the Cards and Payments portfolio within the Retail Banking Business (RBB) for the Africa Regional Office (ARO).

This role, equivalent to Head of Product, is responsible for driving product innovation, enhancing customer experience, and ensuring operational excellence in card and payment services.

Job Description

Strategic Leadership

• Develop and implement the strategic roadmap for the Cards and Payments portfolio.
• Align product strategies with overall business objectives and market trends.
• Drive innovation in card and payment products to enhance customer value and market competitiveness.

Product Management

• Oversee the end-to-end lifecycle of card and payment products, including debit, credit, prepaid cards, and digital payment solutions.
• Ensure product offerings meet regulatory requirements and industry standards.
• Collaborate with cross-functional teams to deliver seamless product launches and enhancements.

Customer Experience

• Enhance customer experience through innovative product features and superior service delivery.
• Monitor customer feedback and market trends to continuously improve product offerings.
• Implement customer retention and loyalty programs to increase product usage and satisfaction.

Operational Excellence

• Ensure efficient and secure processing of card transactions and payment operations.
• Manage relationships with payment networks, vendors, and partners to optimize service delivery.
• Oversee risk management and compliance related to card and payment operations.

Financial Management

• Develop and manage the budget for the Cards and Payments portfolio.
• Monitor financial performance and implement strategies to achieve revenue and profitability targets.
• Conduct financial analysis and reporting to support decision-making.

Team Leadership

• Lead and mentor a team of product managers and operational staff.
• Foster a culture of innovation, collaboration, and high performance.
• Provide training and development opportunities to build a skilled and motivated team.

Qualifications

Bachelor's Degrees and Advanced Diplomas in Business, Commerce, and Management Studies are required.

Absa Bank Limited is an equal opportunity, affirmative action employer.

In compliance with the Employment Equity Act 55 of year, preference will be given to suitable candidates from designated groups to promote demographic diversity within our workforce.

Absa Bank Limited reserves the right not to fill the position as advertised.