(Fluent English) Client Success Manager (South Africa, remotely)

SupportYourApp; Johannesburg; Remote; USD 20 000 - 30 000; Full time

Job summary

Join a leading SaaS company as a Client Success Manager, working remotely in a multicultural environment. You'll build relationships with photographers, manage a diverse portfolio, and ensure client satisfaction through proactive communication. This role offers opportunities for personal growth and a supportive work culture.

Benefits

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Qualifications

• 1+ year experience as a Success Manager.
• Background in photography-related areas.

Responsibilities

• Build strong relationships with photographers.
• Manage a portfolio of around 300 photographers.
• Conduct regular communication and feedback gathering.

Skills

English

Communication

Tools

HubSpot

Job description

(Fluent English) Client Success Manager (South Africa, remotely)

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Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Client Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Build strong and productive relationships with photographers
• Manage the portfolio of around 300 photographers
• Serve as the voice of the client for the photographers
• Maintain regular proactive communication with the photographers, mainly via calls
• Conduct weekly/biweekly/monthly touch base depending on photographers' value
• Establish a trustworthy relationship and a strong sense of community with photographers
• Establish communication routines: gathering feedback on service and tools, updates on assignments

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written)
• Mandatory 1+ year experience as a Success Manager
• Experience with HubSpot or similar CRM system
• Background in photography-related areas
• Enthusiastic and confident communicator, especially over the phone
• Comfortable speaking with photographers and building rapport quickly
• Able to make 15+ calls per day smoothly and consistently
• Mature and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Fluency in Spanish

Benefits and Perks:

• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader with 8 hubs globally. We treat our team like our clients, offering unlimited care, individual approach, and a positive experience. We welcome diverse backgrounds and encourage you to send your CV in English highlighting your skills! Visit us at www.supportyourapp.com

DISCLAIMER: We are a multinational company committed to unbiased hiring. Our candidate assessment process does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.