Technology / Domain Specialist I

Firstrand Namibia Limited; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Portfolio Analyst to join their dynamic team in Randburg. This role offers the chance to engage with customers, manage accounts, and optimize collection processes in a fast-paced environment. Ideal candidates will bring 2-3 years of experience in credit and collections, along with knowledge of Hogan and Plexis. You will thrive in a collaborative atmosphere, driving effective change and delivering exceptional service. If you are ready to make an impact and grow your career, this opportunity is perfect for you.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 2-3 years' experience in credit, collections, and/or recovery.
• Knowledge of account risk management and payment arrangements.

Responsibilities

• Handling collections and recovery on accounts.
• Engaging customers about payments and making arrangements.
• Ensuring compliance with governance and audit requirements.

Skills

Credit Management

Collections

Recovery

Analytical Skills

Stakeholder Management

Education

Diploma at NQF Level 6

Degree or equivalent qualification

Tools

Hogan

Plexis

Job description

Time left to apply : End Date : May 12, (9 days left to apply)

Job requisition ID : R

Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and the game changers.

As part of our talent team at FNB Personal Core Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

We are looking for a Portfolio Analyst based in Randburg / Ferndale with experience in using Hogan and Plexis.

The role involves handling collections and recovery on accounts, engaging and reminding customers about payments, identifying early risks, conversing with customers regarding defaulting accounts, making payment arrangements on consumer accounts, assessing and making adjustments on accounts, and assisting with ongoing credit and risk management, as well as providing collection support and administration to control exposure.

Responsibilities include:

1. Managing costs and expenses within approved budgets to achieve cost efficiencies.
2. Delivering exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
3. Maintaining objective working relationships with stakeholders, including end-users, SMEs, project managers, and senior staff.
4. Keeping updated on legislative amendments, industry best practices, and providing proactive advice and solutions.
5. Monitoring daily overdrawn printouts and undertaking referrals to reduce overdrawn accounts.
6. Ensuring compliance with governance, legislative, and audit requirements.
7. Controlling branch OCS queues and SAD queues to reduce activities to zero.
8. Approving facility requests within LDA and analyzing outside requests with recommendations.
9. Managing dormant accounts to increase retention and decrease costs.
10. Managing account categorization within the portfolio and ensuring up-to-date client information.
11. Optimizing the collection process to increase recovery and efficiency.
12. Gathering and distributing relevant business information.
13. Managing personal development to enhance skills and competencies.

Ideal Candidate Profile : 2-3 years' experience in credit, collections, and/or recovery. Experience with Hogan and Plexis is advantageous. Knowledge of account risk management and payment arrangements.

Qualifications : Diploma at NQF Level 6. A degree or equivalent qualification is advantageous.

What You Will Have Access To : Opportunities to network and collaborate. A challenging working environment. Opportunities to innovate.

Desired Attributes : Analytical skills, adaptability and curiosity, ability to thrive in a collaborative environment, conceptual and big-picture thinking, strategic thinking.

If interested, apply now.

We look forward to engaging with you!

Note : All appointments will align with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

Candidates may disclose disability information voluntarily.

This information will be kept confidential unless required by law.