Customer Services Supervisor

Excellerate JHI; Sandton; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading real estate services company is looking for a Customer Services Supervisor to oversee gift card operations and administrative tasks. This role involves managing staff, ensuring compliance with policies, and handling customer queries. Join a forward-thinking culture that values your contributions and offers opportunities for growth.

Qualifications

• Minimum 2 years in cash sales, administration, reconciliation, or customer service roles.

Responsibilities

• Manage gift card operations and administrative functions.
• Train and develop staff, manage performance and discipline.
• Reconcile accounts and manage budgets.

Skills

Communication

Decision-Making

Leadership

Customer Service

Education

Matric Certificate

Job description

Job Title: Customer Services Supervisor (Fixed Term Contract)

Who We Are

We are a leading real estate services company that combines global standards with specialised local knowledge to create high-performance solutions for our clients. We advise property owners and occupiers on property strategies and assist in development, buying, selling, leasing, valuing, and management of assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Join a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding career journey.

About The Role

We are seeking a Customer Services Supervisor to manage the gift card operations and perform administrative functions within the Finance and Administration department, ensuring smooth, efficient, and effective operations.

Role Objectives / Responsibilities

1. Order and receive gift cards according to policies and procedures.
2. Reconcile daily takings as per company policies and procedures for all information desk staff.
3. Obtain sign-off from Finance and Admin Manager on monthly gift card sales reconciliation.
4. Ensure all information kiosks are staffed during mall trading hours, providing correct information to customers.
5. Handle gift card queries, customer complaints, and investigations.
6. Ensure gift cards are sold in accordance with company policies, procedures, and audit requirements, including:

• Immediate reporting of problems to the Finance and Admin Manager.
• Completing daily takings sheets accurately.
• Daily banking.
• Updating gift card reconciliation daily and submitting to head office finance monthly.
• Approving batch loads for gift card sales.
• Matching debit and credit card reconciliations with bank settlements.

Staff Management

• Training and development of staff.
• Performance management.
• Succession planning.
• Staff discipline and rostering.
• Punctuality, salary/overtime management, coaching.

Account Reconciliation & Procurement

• Reconcile all NON-GLA accounts and forward for approval and invoicing.
• Collect outstanding amounts.
• Check procurement paperwork, account allocations, and approvals.
• Manage budgets, raise requisitions on SAP, attach relevant documents, and ensure proper approvals.
• Receipt costs post-job/promotion and forward to Accounts Payable before payment cutoff.

Monthly Cost Accruals & Reporting

• Manually accrue monthly costs not yet receipted, and forward to finance by the 26th of each month.
• Complete variance comments on marketing spend and submit to head office by the 3rd of each month.
• Prepare goods receipt reports with comments on outstanding orders.

Minimum Qualifications

Matric Certificate.

Experience

Minimum 2 years in cash sales, administration, reconciliation, or customer service roles.

Core Competencies

Essential: Adhering to principles and values, delivering results, leading and supervising, working with people, following instructions, learning and researching.

Desirable: Adapting to change, coping with pressure, decision-making, communication, and achieving personal goals.