Manager, Business System Services - Service & Development

DSV; Kempton Park; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a skilled Business Support Manager with a strong technical background in supply chain warehousing and transport. This pivotal role focuses on system configuration, troubleshooting, and user support, ensuring the continuous improvement of supply chain systems. The ideal candidate will lead a technical support team, manage relationships with service providers, and contribute to optimizing system processes. Join a dynamic environment where your expertise will drive efficiency and innovation in logistics operations.

Qualifications

• 5+ years in logistics, focusing on transport and warehousing.
• Experience with WMS and TMS systems is essential.

Responsibilities

• Lead a technical support team and manage system operations.
• Translate business needs into technical specifications and solutions.

Skills

Logistics Management

Supply Chain Management

WMS and TMS systems

VBA

SQL

Microsoft Excel

Leadership

Effective Communication

Education

Grade 12

Logistics or Supply Chain Management degree

4-year advanced diploma (BTECH, BCom, HCom)

Tools

Power BI

PostgreSQL

Job description

Job Requirements

Grade 12, a Logistics or Supply Chain Management degree, or a 4-year equivalent advanced diploma (BTECH, BCom, HCom).

5 years in the logistics industry, such as transport and/or warehousing, or a combination.

2 years’ experience in WMS and TMS systems.

Knowledge of Transport and Warehouse processes.

VBA / SQL experience is a plus.

Job Related Requirements

• Knowledge of Transport and Warehouse processes.
• Experience in warehouse management and transport management systems.
• Advanced Microsoft SQL, PostgreSQL, VBA, database querying and scripting skills.
• Advanced user experience within MS Office, especially Excel.
• Ability to assess needs or inefficiencies and develop solutions.
• Ability to translate requirements into functional or configuration solutions.
• Ability to document technical solutions, flow diagrams, and specifications.
• Leadership skills to manage and develop a team.
• Ability to work independently with limited supervision.
• Effective communication skills with peers and clients.

Added Advantages

• Experience in supply chain logistics sectors like FMCG, Fashion & Apparel, Footwear, Cosmetics, and Production logistics.
• Experience with business intelligence tools such as Power BI.
• Experience managing operating expenses and budgets.

Main Purpose of the Role

Seeking an experienced Business Support Manager with a technical background in supply chain warehousing and transport, specializing in orchestration platform software. Responsibilities include system configuration, interface integration, troubleshooting, user support, documentation, testing, team leadership, and budget management. The role involves ensuring the effective operation and continuous improvement of our supply chain systems, reporting to the General Manager for Freight Management Services, based at DSV Park, Kempton Park, Johannesburg.

Duties and Responsibilities

• Lead and manage a technical support team.
• Oversee support and cost management as the technical lead.
• Address and communicate system issues.
• Manage relationships with business and service providers.
• Ensure system uptime and quality of service.
• Translate business needs into technical specifications.
• Design, document, and implement system changes and enhancements.
• Lead testing of new systems and updates.
• Maintain system documentation, including security, design flows, and user guides.
• Continuously evaluate and optimize system processes and interfaces.
• Provide user training on system functionalities.
• Monitor system performance and address challenges.
• Contribute to system effectiveness and user experience improvements.
• Participate in designing and setting up reports for financial and operational metrics in collaboration with Global IT.