Technical Service Agent - Kzn

Ecowize - Southern Africa; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player is seeking a Technical Service Technician to ensure the optimal operation of satellite systems. This role involves performing preventative maintenance, managing budgets, and ensuring compliance with health and safety regulations. You'll engage with internal teams and external stakeholders to drive efficiencies and provide solutions to maintenance challenges. If you have a passion for technical service and a commitment to excellence, this position offers a fantastic opportunity to contribute to a dynamic team focused on innovation and improvement.

Qualifications

• Proven technical expertise in maintenance and compliance.
• Strong focus on budget management and cost efficiency.

Responsibilities

• Ensure optimal operation of satellites through preventative maintenance.
• Manage budget and maintenance costs, ensuring compliance with regulations.

Skills

Technical expertise

Budget management

Health and Safety compliance

Problem-solving

Training and development

Education

Technical Diploma or equivalent

Tools

Industrial washing systems

Chemical dosing pumps

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule. Continuously identify opportunities for improvement to optimize resources (manpower, energy, and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives

1. Internal Customer Focus: Regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites.
2. Financial Focus: Ensure expenses fall within budget, reported accurately and timeously.
3. People Focus: Empower, develop, and motivate teams and individuals to perform at their best through training initiatives to enhance service delivery.
4. Compliance Focus: Ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards, and Compliance regulations.

Ensure that customer needs are met by providing technical expertise to the site manager, cleaning team, technical sales consultant, and customer. Manage and resolve complaints, and advise internal/external stakeholders on corrective action. Manage the budget and ensure that maintenance costs are kept as low as possible, including asset management and driving efficiencies and innovation. Ensure that the application of audit procedures conforms to the clients' quality standards. Determine the precision and accuracy in chemical verification. Manage Health and Safety, ensuring that service is carried out in full compliance with health and safety and environmental requirements. Comply with the Protection of Personal Information Act (POPIA) and ensure the safeguarding of all personal information and password access to information on site in line with company POPI Compliance Policy.

Provide effective solutions to address site pain points from a maintenance perspective. Provide routine maintenance for chemical dosing pumps and keep the system functioning. Provide onsite assistance and training to the chemical division.