Quality Manager

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Operate to the highest standard of ethics as indicated in SGS integrity programs
• Assist with strategic planning for quality in the Division
• Fulfill the role of Quality Manager as per ISO17025
• Maintain an up to date scope of testing and co-ordination of the documentation and standard operating procedures required to comply with laboratory ISO accreditation
• Facilitate and monitor method validation process in the Geochem Division
• Review quality control data for trends, biases or problems
• Determine control limits for standard reference materials
• Facilitate external audits, follow up and resolve external audit action items
• Review and statistically trend PT results
• Evaluate, review and monitor the re-assays in the Geochem
• Coordinate the database for re-assays billing
• Manage the process of document control for the laboratory
• Manage and facilitate the proper Management of Change in the Geochem
• Coordinate and administer the improvement systems
• Build relationships with all technical and professional personnel
• Assist with the evaluation and root cause analysis of proficiency tests, customer complaints, and improvement requests
• Provide planned quality related training and awareness as required
• Facilitate and plan all management reviews
• Comply with health, safety and environmental acts, regulations and requirements
• Work with a safety conscious attitude and demonstrate good and safe work habits
• Participate and form part of Operational Integrity projects and campaigns
• Apply Check status process and use the Stop Work Authority whenever the control of risks is not clearly established and understood
• Adhere to all quality and safety requirements of the SGS management system
• Perform any other reasonable tasks as assigned by direct line manager
• Must have valid driver’s license. Transporting samples on site
• Assist with the training on new methods and/or procedures

Qualifications

Education

• BSc, BTech or National Diploma in Analytical Chemistry or Science and/or proven years of laboratory, knowledge, skills and experience sufficient to be recognized as a qualification through – Recognition of Prior Learning
• ISO or College Quality Assurance Program Diploma
• Grade 12 / Matric or N3 with Mathematics and Science as subjects

Experience

• 8 Years work experience in a testing environment
• 5 Years management system experience (ISO 9000, 17025 or other)
• Advanced Microsoft software experience
• Document and report writing experience
• Statistical Quality Control knowledge

Required Skills

• Self-motivator
• Excellent problem-solving skills
• Outstanding attention to detail
• Excellent interpersonal skills and the ability to work with a variety of personalities
• Good verbal and communication skills
• Ability to consistently meet deadlines
• Ability to work both independently and as part of a team
• Superb organizational skills and concern for order
• Effective planning skills
• Ability to multi-task and handle several issues simultaneously
• Ability to maintain a positive and professional attitude when dealing with escalated issues