Reservations & Events Coordinator (Permanent) - Winelands, Western Cape

iSanqa Resourcing; Langeberg Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the hospitality sector is seeking a Reservations & Events Coordinator. This permanent position involves managing reservations, ensuring exceptional guest experiences, and coordinating events. Ideal candidates will have a diploma in hospitality and at least two years of relevant experience. Strong communication skills and a professional demeanor are essential for this role.

Qualifications

• Minimum 2 years previous experience in hospitality.
• Availability to work evenings, public holidays, and weekends.

Responsibilities

• Manage all aspects of accommodation and event bookings.
• Ensure efficient handling of reservations and guest requests.
• Organize and manage in-house events and functions.

Skills

Communication

Hospitality

Flexibility

Education

Diploma / certificate in Hospitality Industry / Tourism / Event Management

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Reservations & Events Coordinator (Permanent) - Winelands, Western Cape

POSITION : Permanent (Onsite)

COMMENCEMENT : ASAP

PURPOSE OF POSITION :

Responsible for managing all aspects of the accommodation, the restaurant's reservations as well as event bookings. Ensuring a seamless and exceptional experience for guests.

MINIMUM REQUIREMENTS :

• Diploma / certificate in Hospitality Industry / Tourism / Event Management (preferred)
• Minimum 2 years previous experience
• Passionate about the hospitality industry
• Ability to maintain a professional working relationship with all departments and across cultures and religions
• Able to deal with very distinguished clientele
• Availability to work evenings, public holidays and / or weekends if needed
• Own transport with valid driver's license
• Basic computer skills (word, excel, outlook)
• Outstanding communication skills (verbal and written) fluent in English

KEY PERFORMANCE AREAS :

• Managing all incoming emails, phone calls and messages.
• Be knowledgeable of all related rates and pricing.
• Ensure that all clients / guests and reservations are handled efficiently.
• Ensure that all reservations and event records are filed accurately.
• Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
• Provisionals to be managed correctly and ensure that expired reservations are released.
• Ensure all Special Attention Guests and dietary requests are dealt with accurately.
• Manage all restaurant reservations and proceed with follow up calls to confirm bookings.
• Finalise event menus approved by the Head Chef and Restaurant / F&B Manager.
• Organize and manage in-house events and functions.
• Responsible for all pre-event correspondence and coordination.
• Conduct site inspections with potential clients.

COMPETENCIES :

• Must be well-presented
• Honesty, Flexibility and Accountability
• Friendly, helpful and outgoing
• Professional manner and attitude
• Natural warmth and friendliness

iSanqa is your trusted Level 2 BEE recruitment partner , dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

Create a job alert for this search