Front Office Supervisor

Phoenix Recruitment; Saldanha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel in Saldanha is seeking a Front Office Supervisor to oversee operations, ensure guest satisfaction, and manage the front office team. The ideal candidate will have a diploma in hospitality and a strong background in customer service, with at least 2-3 years of supervisory experience. This role is crucial for maintaining high service standards and fostering guest loyalty.

Qualifications

• Minimum 2 to 3 years of experience as a Front Office Supervisor or Team Leader.
• Ability to manage budgets effectively.

Responsibilities

• Take charge of Front Office operations in the absence of the manager.
• Ensure guests have a smooth and enjoyable stay.
• Handle guest complaints and provide quick solutions.

Skills

Customer Service

Problem Solving

Communication

Education

Matric qualification

Diploma in Hospitality Management

Tools

MS Office

PMS programs

Job description

In the absence of the Front Office Manager, take charge of the operations of the Front Office Department.

Ensure guests have a smooth and enjoyable stay at the hotel.

Act as the bridge between the front and back office departments.

Guarantee that all guests experience a fantastic stay and that company standards for Front Office and guest services are met.

Greet and register guests upon arrival.

Welcome guests warmly and foster customer loyalty through friendly service.

Develop high-quality relationships with guests throughout their stay.

Handle guest complaints or contentious issues that cannot be settled directly by team members and provide quick solutions.

Oversee and supervise guest arrivals and departures in collaboration with the Front Office Manager and Duty Managers.

Provide a high level of customer service and maintain a prominent presence in day-to-day front office operations.

Ensure personalized service is offered to each guest.

Requirements : Matric qualification.

Diploma in Hospitality Management and/or Diploma in Hotel or related field.

Minimum 2 to 3 years of work experience as a Front Office Supervisor or Team Leader.

Ability to manage budgets effectively.

Ability to work in a fast-paced, high-stress environment.

Proficiency in MS Office and PMS programs.