Insurance Claims Administrator

Core Group; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in the Apple retail sector is seeking an Insurance Claims Administrator to manage short-term claims processing and customer relationships. The ideal candidate will have a Senior Matric Certificate and experience in insurance claims, particularly in maintaining compliance and communication with clients and partners.

Qualifications

• 2 years of short-term insurance claims experience required.

Responsibilities

• Assist with processing short-term claims.
• Manage and maintain customer relationships.

Skills

MS Excel

Customer Relationship Management

Education

Senior Matric Certificate

Tertiary qualification

Job description

iStore – The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 28 physical and online stores across Africa, it provides expert advice, Apple Authorised Repairs, Business, Education, training, and technical support for anything and everything Apple.

Position: Insurance Claims Administrator

Location: iStore Head Office, Sandton

Type: Full-time

Reports to: GM Products and Services

Required Qualifications

• Senior Matric Certificate
• Tertiary qualification advantageous
• Experience in MS Excel required
• 2 years of short-term insurance claims experience

Role Purpose

• Assist with processing short-term claims
• Manage and maintain customer relationships and meet various KPIs

Key Performance Indicators (KPIs)

• Ensure compliance within the claims process
• Register claims and liaise with assessors, stores, and internal supply chain on claim fulfillment
• Update tasks and ensure they are continuously maintained
• Assist with stock management for insurance and related administration
• Update client files and data on CRM system
• Follow up and provide feedback to clients
• Maintain accurate and timely communication and build relationships
• Handle claims queries and general inquiries
• Review policies at renewal stage, including in-house servicing and amendments
• Liaise with insurance partners on compliance and administrative issues
• Ensure internal claim fulfillment and processing, including financial implications
• Manage communication with all parties involved in claims fulfillment
• Apply policy terms and conditions
• Manage recoveries and settlements, including communicating excess requirements

Key Competencies

• Flexibility – Adaptability to different situations and changes
• Discipline – Punctuality, strong attendance, responsiveness to customers
• Efficiency – Perform at high standards and exceed job requirements
• Proactive Risk Identification – Awareness and reporting of potential risks