CALL CENTRE AGENT

Believe Resourcing; City of Johannesburg Metropolitan Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in business process outsourcing is seeking English Customer Service Agents to join their dynamic team. The role involves evaluating content, working in a fast-paced environment, and requires strong analytical skills. Candidates should have a high school qualification and prior experience in a call center. This position offers a comprehensive benefits package including medical aid and transport services.

Benefits

Medical Aid for the main member

Funeral Cover

Full training

Customized incentive program

Subsidized door-to-door transport service

Qualifications

• 1-year minimum working experience in a call center.
• 6 months International Exposure.
• Availability to work rotational shifts in a 24/7 environment.

Responsibilities

• Evaluate content in line with content and business policies.
• Maintain a high degree of confidentiality.
• Work in fast and evolving workflows.

Skills

Computer literacy

Analytical skills

Attention to detail

Research skills

Education

High school qualification

Job description

Our client is looking for English Customer Service Agents that is excited about entering the international market.

Package :

• Medical Aid for the main member
• Funeral Cover
• Full training
• Customized incentive program
• Subsidized door-to-door transport service from work (after your shift ends)

About My Client :

They engineer experiences on behalf of some of the world’s most progressive brands. As a company, they have been working towards that goal since its founding in 2000. Through evolution and acquisition, today they are a 40 000 people-strong global leader in business process outsourcing (BPO).

They continue to specialize in customer experience, but their capabilities extend across voice, social and digital channels. With a mission to “push the limits of customer experience and business process optimization,” people are empowered and encouraged to push the boundaries. They aim to be the best at engineering the customer experience by investing in their people and the environment in which they work and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.

What employees say about working at our client :

Fun, yet stressful working environment”

Pays good and offers stability”

Fun place to work”

Fun workplace and healthy working environment”

Requirements :

• High school qualification
• Permission to work in South Africa
• 1-year minimum working experience in a call center
• 6 months International Exposure
• Availability to work rotational shifts in a 24 / 7 environment
• Open and comfortable to be exposed to highly sensitive and explicit content on a daily basis
• Ability to evaluate content in line with content and business policies
• Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions
• Strong analytical and research skills with attention to detail
• Ability to work in fast and evolving workflows
• Adhere to strict deadlines
• Ability to maintain a high degree of confidentiality