Officer, Support, Enterprise Direct

Standard Bank Group; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a leading Africa-focused financial services group that is passionate about creating growth and delivering value. In this role, you will provide essential transactional support to the Banker in Enterprise Direct, ensuring customer satisfaction and efficient credit administration. With a focus on professional development and collaboration, this innovative firm offers a unique opportunity to work alongside talented professionals while making a meaningful impact in the community. If you have a strong background in customer service and banking, this position is perfect for you.

Qualifications

• 5-7 years experience in customer service and business acumen.
• Knowledge of credit principles and banking processes.

Responsibilities

• Provide transactional support to the Banker in Enterprise Direct.
• Service customers and attend to basic queries.

Skills

Customer Service

Business Acumen

Credit Principles

Banking Processes

Financial Analysis

Education

Diploma in Generic Management

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. It offers a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing true, meaningful value to our clients and communities, and creating a real sense of purpose for our employees.

Job Description

Provide transactional support to the Banker in Enterprise Direct, including servicing customers, attending to basic customer queries, and providing credit administration support.

Qualifications

• Type of Qualification: Diploma (FAIS required)
• Field of Study: Generic Management

Experience Required

5-7 years experience in customer service and business acumen, with knowledge of credit principles, branch banking processes, procedures, policies, and bank products and services.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information

Technical Competencies:

• Account Opening & Maintenance
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Financial Analysis
• Knowledge of Banking & Financial Services