Account Manager

Vodafone Group; Bloemfontein; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading telecommunications company is seeking an experienced Account Manager to oversee customer relationships and drive sales growth. The ideal candidate will have a strong background in solution selling, excellent relationship-building skills, and a commitment to customer satisfaction. This role involves managing key accounts, preparing sales strategies, and collaborating with internal teams to ensure customer needs are met. Competitive benefits and incentives are offered, with a base location in Bloemfontein.

Benefits

Enticing incentives and competitive benefits

Retirement, risk, and medical benefits

Cell phone, data benefits, fibre discounts, and staff discounts

Qualifications

• At least 3+ years’ experience as an Account Manager or 5+ years as a Senior Account Manager.
• Experience in telecommunications or ICT sectors.

Responsibilities

• Build and maintain relationships with key customers/stakeholders.
• Prepare monthly/weekly demand management and sales analysis reports.
• Manage a pipeline of qualified prospects, guiding decision-making.

Skills

Customer Focus

Collaboration

Resilience

Flexibility

Education

B Degree or equivalent qualification

Postgraduate degree

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To oversee and manage customer relationships of large enterprise customers/key accounts, leveraging our products and solutions to meet customer needs. Facilitates solution delivery by collaborating with internal and external stakeholders to defend and grow the customer base. Drives sales targets, customer experience, and commercial objectives through disciplined account planning, pipeline, and opportunity management.

Your responsibilities will include:

Sales & Stakeholder Management

• Build and maintain relationships with all key customers/stakeholders in the designated portfolio.
• Mitigate risks and defend the existing customer base while driving revenue growth.
• Develop respectful and productive relationships based on integrity and professionalism.
• Understand key customer needs to provide relevant, value-adding solutions that deepen relationships and expand service offerings.
• Document sales plans, account development plans (ADP), engagement plans, and track sales conversions and implementations.
• Manage a pipeline of qualified prospects, guiding decision-making to close sales.
• Handle escalated customer complaints collaboratively to foster trust and satisfaction.
• Assist finance in recovering overdue and non-paying accounts.
• Ensure timely delivery of products and services aligned with customer needs.
• Act as the communication link between key customers and internal teams for seamless engagement.
• Contribute to generating new sales and building lasting relationships.
• Report on the progress of initiatives to stakeholders monthly or quarterly.

Reporting

• Prepare monthly/weekly demand management and sales analysis reports.
• Develop annual sales strategies and budgets.
• Provide regular progress and forecast reports using key account metrics.
• Analyze account status and recommend strategies to maximize sales based on trends, gaps, and opportunities.

The ideal candidate for this role will have:

• B Degree or equivalent qualification.
• Postgraduate degree is advantageous.

• At least 3+ years’ experience as an Account Manager or 5+ years as a Senior Account Manager in sales and service, preferably in telecommunications or ICT sectors, with experience in:
  • Portfolio management
  • Improving NPS results and reducing administrative costs
  • Relationship building
  • Valid driver’s license

Technical Competencies

• Experience in solution selling to enterprise customers.
• Deep understanding of customer business, industry, and decision-makers.
• Ability to translate customer objectives into relevant propositions.
• Proven track record of managing multi-industry sales and profitable growth.

Behavioral Competencies

• Customer Focus: Prioritize customer needs and deliver excellent service.
• Accountability: Seek feedback and pursue improvement opportunities.
• Collaboration: Foster teamwork and partner effectively.
• Resilience: Embrace growth opportunities and demonstrate commitment to self-improvement.
• Flexibility: Influence others and adapt approaches as needed.
• Organizational Savvy: Understand strategic goals and align team efforts accordingly.

We make an impact by offering:

• Enticing incentives and competitive benefits.
• Retirement, risk, and medical benefits.
• Cell phone, data benefits, fibre discounts, and staff discounts with partners.

Closing date for applications: 20 May 2025.

The base location for this role is Bloemfontein.

Our Employment Equity Plan and diversity initiatives will be considered in the recruitment process. We encourage applications from people with disabilities and value diversity and inclusion.