IST Executive (Development)

Pretoria
Permanent
R1 000 000 p.a

IST Executive

Location: Pretoria

Salary: R 1 000 000 p.a (negotiable)

Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.

Role summary

The IST Executive is a senior level information systems and technology professional in charge of the Client's operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client's Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.

Key responsibilities

Systems

Support the business units in the development and implementation of IT systems

Suggest and build improvements to the IT systems and reports based on user feedback

Provide and maintain IT systems and tools that add value and are user friendly • Verifies application results by conducting system audits of technologies implemented.

Simplification of systems and processes

Automate the system and control the changes on approved data/documents for accurate reporting

Incorporate the Business user's requirements and deliver real business benefits

Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.

Suggest and build improvements to the systems and reports based on user feedback

Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives

Connectivity

Ensuring the network architecture is optimal and applicable to the business needs

Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA

Each office must have enough bandwidth available per user as stated in the Office configuration policy.

Annually review of connectivity in office to ensure optimal connectivity

Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications

Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%

Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum

Security

Ensure traffic to and from The Client business applications are secured via SSL certificates

Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems

Ensure protection from Malware and virus' via recognized anti-virus/anti-malware application on each PC

Ensure e-mail security and anti-spam solution implementation and management

Manage email continuity via 3rd party supplier

Support

Maintain a support helpdesk

o Helpdesk availability 24/7/365

o Support analysis and reports

o Implement and communicate SLA

Monitor and report on any SLA breaches

Contribution to The Client

Share knowledge, experience and best practice with the group though internal systems

Develop and share in-depth knowledge about an industry or functional domain

Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance

Key performance metrics/outputs

1. Systems: Ensure that systems are used as intended by end users by ensuring:
• User documentation and guides are up to date and users well trained
• Adequate data entered on the system
• Accurate reports' data extracted
• Systems availability

2. Connectivity: All business applications available at all times

3. Security: All The Client IP protected and backed up

4. Storage: Enough storage not to impact day to day business processes

5. Support: 24/7/365 available and responsive helpdesk

Required experience, qualification and skills

Minimum 5 years' management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East

Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment

Experience in the design, implementation and management of outsourced solutions and support services

Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements

IT system and network architecture experience

Minimum of National Diploma IT / BTECH Information systems

Certified Project Management Experience

ITIL Foundation

Excellent negotiation, communication and writing skills

IST Executive

Location: Pretoria

Salary: R 1 000 000 p.a (negotiable)

Our client is a leading development finance company that focusses exclusively on investing in small and growing businesses with headquarters in Mauritius.

Role summary

The IST Executive is a senior level information systems and technology professional in charge of the Client's operational requirements related to information technology. He/she will manage an IST team providing Infrastructure, business systems and IT related services to the Business Users in the Client's Services Division; to manage the group IT requirements, and to manage the group business system requirements and report to the Chief Development Officer as well as working externally with outsourced and 3rd party suppliers and contractors.

Key responsibilities

Systems

Support the business units in the development and implementation of IT systems

Suggest and build improvements to the IT systems and reports based on user feedback

Provide and maintain IT systems and tools that add value and are user friendly • Verifies application results by conducting system audits of technologies implemented.

Simplification of systems and processes

Automate the system and control the changes on approved data/documents for accurate reporting

Incorporate the Business user's requirements and deliver real business benefits

Ensuring that Information Technology and Applications, as well as business processes (where applicable) are in line with the latest technology and best practice principles.

Suggest and build improvements to the systems and reports based on user feedback

Provide leadership and mentoring for the business units around process optimization to meet desired system and business objectives

Connectivity

Ensuring the network architecture is optimal and applicable to the business needs

Managing network partners and assisting the regions with the selection and implementation of local Telco service providers within appropriate SLA

Each office must have enough bandwidth available per user as stated in the Office configuration policy.

Annually review of connectivity in office to ensure optimal connectivity

Ensure optimum connectivity and bandwidth from and to the data center(s) and all business applications

Ensure all business applications are available 24/7/365 with an annual total uptime of at least 99%

Ensure - via proper SLA implementation - that the Data center(s) have an uptime of at least 99% per annum

Security

Ensure traffic to and from The Client business applications are secured via SSL certificates

Ensure all company related data is stored in only the approved locations i.e. eFront and an internal systems

Ensure protection from Malware and virus' via recognized anti-virus/anti-malware application on each PC

Ensure e-mail security and anti-spam solution implementation and management

Manage email continuity via 3rd party supplier

Support

Maintain a support helpdesk

o Helpdesk availability 24/7/365

o Support analysis and reports

o Implement and communicate SLA

Monitor and report on any SLA breaches

Contribution to The Client

Share knowledge, experience and best practice with the group though internal systems

Develop and share in-depth knowledge about an industry or functional domain

Make quality product, process, procedure and tool suggestions to improve The Client service delivery and performance

Key performance metrics/outputs

1. Systems: Ensure that systems are used as intended by end users by ensuring:
• User documentation and guides are up to date and users well trained
• Adequate data entered on the system
• Accurate reports' data extracted
• Systems availability

2. Connectivity: All business applications available at all times

3. Security: All The Client IP protected and backed up

4. Storage: Enough storage not to impact day to day business processes

5. Support: 24/7/365 available and responsive helpdesk

Required experience, qualification and skills

Minimum 5 years' management experience in the IST sector supporting multi-national company with a specific focus on Africa and Middle-East

Previous experience in project managing system conversions, specifically ERP systems preferably within a financial services environment

Experience in the design, implementation and management of outsourced solutions and support services

Ability to evaluate and interpret business needs and its impact on IT systems and infrastructure, and systems requirements

IT system and network architecture experience

Minimum of National Diploma IT / BTECH Information systems

Certified Project Management Experience

ITIL Foundation

Excellent negotiation, communication and writing skills

Send your latest CV and pay slip to cathy@aaaa.co.za