Store Manager (Medium) - Clicks Town Centre

Clicks Group Limited; Wes-Kaap; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead operations in a vibrant retail environment. This role focuses on maximizing sales and ensuring operational excellence while fostering a high-performance culture. The ideal candidate will possess strong financial management skills and a deep understanding of retail principles. With a commitment to customer service and team development, you'll play a crucial role in achieving the store's objectives and enhancing customer loyalty. Join a forward-thinking company dedicated to being the first choice in health and beauty retail.

Qualifications

• 5+ years in store management within retail/FMCG with extensive financial management experience.
• Essential: Grade 12 with Maths and English proficiency.

Responsibilities

• Drive and maximize sales, tracking targets and taking proactive actions.
• Manage operational activities including expenses, stock, and administration.
• Lead and develop staff through effective recruitment and ongoing development.

Skills

Financial Management

Retail/FMCG Principles

Merchandising

Stock Management

Customer Service

Leadership

Analytical Skills

Education

Grade 12

Degree or Diploma in Retail/Finance Management

Job description

Store Manager (Medium) - Clicks Town Centre

Listing reference : click_

Listing status : Online

Apply by : 25 December

Position summary

Industry : Wholesale & Retail Trade

Job category : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

Remuneration : Market Related

EE position : Yes

About our company

Clicks Group

Introduction: To ensure the efficient operation of the store and service excellence by leading and directing the store operations team to meet sales, profit, and compliance targets, thereby gaining a competitive advantage for the brand.

Job Objectives

1. Ensure the achievement of the store's financial performance by driving and maximizing sales, tracking targets, and taking proactive actions.
2. Manage and control all operational activities including expenses, stock, shrinkage, housekeeping, and administration.
3. Manage in-store visual merchandising to maintain presentation and promotional standards aligned with the brand image.
4. Lead, develop, and motivate staff through effective recruitment, management, and ongoing development.
5. Schedule staff efficiently in line with labour policies to ensure appropriate staffing levels.
6. Attend to administrative responsibilities, including weekly time and attendance records.
7. Implement customer service initiatives to enhance customer experience and loyalty.
8. Build relationships with stakeholders to achieve business objectives and capitalize on opportunities.
9. Monitor customer trends and competitor activity to identify opportunities.
10. Promote cohesion between store, pharmacy, and clinic teams.
11. Foster a high-performance culture that values employee engagement, customer satisfaction, and shareholder value.
12. Support the vision to be the customer's first choice health and beauty retailer, embodying company values.

Knowledge and Skills

Sound understanding of financial management, retail/FMCG principles, merchandising, stock and risk management, customer service, labour legislation, and IR practices. Skills include managerial, results-driven, planning, problem-solving, customer orientation, leadership, and analytical skills.

Experience

Minimum 5 years in store management within retail/FMCG with an annual turnover of at least R50 million, including extensive people and financial management experience.

Education

Essential: Grade 12 (Maths 50%, English 50%).

Preferred: Degree or Diploma in retail/finance management, pharmacy, or related field (for external applicants).