Manager Relationship Premium

Standard Bank Group; Newcastle; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic professional to manage and grow a portfolio of high-value clients within the Premium Segment. This role focuses on building strong relationships and providing tailored financial solutions that meet client needs. You will collaborate with internal teams to ensure exceptional service delivery while proactively managing risks and compliance. The ideal candidate will have a strong background in business banking, excellent relationship management skills, and a passion for driving revenue growth. Join a forward-thinking company that values innovation and client satisfaction.

Qualifications

• 3-7 years in business banking or corporate banking experience.
• Proven experience in relationship management and financial advisory.

Responsibilities

• Develop and execute strategic plans for high-value client portfolios.
• Cultivate relationships with key decision-makers as a trusted advisor.

Skills

Relationship Management

Financial Analysis

Sales and Business Development

Negotiation Skills

Communication Skills

Problem-Solving Skills

Client Acquisition

Education

Bachelor's degree in Business, Finance, Economics, Accounting

Master's degree (MBA) or postgraduate diploma

Professional certifications (CB, CFP, CFA)

Tools

CRM Software

Banking Software

Job description

Job Description

To grow and retain a portfolio of high-value Premium Segment relationships by partnering for growth, using an ecosystem mindset to proactively provide high-end differentiated services with premium solutions that add value.

1. Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
2. Cultivate and maintain strong professional relationships with key decision-makers within client organizations, positioning oneself as a trusted financial advisor.
3. Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
4. Collaborate effectively with internal stakeholders across various departments to deliver tailored high-end financial services that meet and exceed client expectations.
5. Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
6. Monitor market trends and the competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
7. Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organizations.
8. Manage and resolve complex client issues with professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
9. Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
10. Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

1. Educational Qualifications

• Bachelor's degree in Business, Finance, Economics, Accounting, or a related field (FAIS aligned).
• A master's degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• Typically 3-7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank's portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Proficiency in CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is beneficial.
• Knowledge of digital banking trends and their impact on business clients.
• A proven track record of meeting or exceeding revenue and portfolio growth targets.
• Strong agricultural knowledge will be an advantage.

Additional Information

• Articulating information
• Developing expertise
• Directing people
• Banking processes & procedures
• Business process improvement
• Client knowledge and retention

Remote Work & Employment Type

Details to be specified by the employer.

Key Skills

Business development, sales experience, loyalty marketing, portfolio management, wealth management, financial services, algebra, territory management, banking, relationship management, customer relationship management, geometry.