Order Handler & Logisitcs Coordinator

Alfa Laval Corporate Ab; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in engineering innovation seeks an Order Handler for their Customer Excellence Team in Johannesburg. This role focuses on managing customer orders, ensuring timely delivery, and enhancing customer experience. Candidates should have strong communication skills and a customer-oriented approach. The position requires effective multitasking and collaboration across teams.

Qualifications

• Minimum 2 years in a similar role or in industrial equipment manufacturing.
• Proficient with digital tools and data analysis.

Responsibilities

• Manage order processes from order to invoice via ERP system.
• Coordinate delivery in line with incoterms, timelines, and costs.
• Act as the single point of contact for customers.

Skills

Customer Focus

Communication

Problem Solving

Networking

Multitasking

Education

2 years in a similar role

Tools

ERP systems

MS Office

Job description

About the Company : In Alfa Laval, we contribute daily to a more sustainable future through engineering innovation.

Our global team designs and implements processes for refining, recycling, and purifying that enable our customers to excel.

Our work spans water purification, clean energy, food production, waste processing, pharmaceutical development, and more.

At Alfa Laval, our culture encourages the pursuit of ideas, supported by resources in an environment that values drive, courage, and diversity.

We pride ourselves on our expertise in heat transfer, separation, and fluid handling, dedicated to optimizing our customers' processes.

Our world-class technologies, systems, equipment, and services aim to create solutions that keep our customers ahead.

We invite you to explore our website as we embark on an exciting growth journey!

We are seeking a talented and skilled individual to join our team as an Order Handler in the Customer Excellence Team, based in Johannesburg, South Africa.

This role involves managing end-to-end customer orders to deliver a superior customer experience, requiring collaboration with internal and external sales teams.

Key Tasks:

1. Manage order processes from order to invoice via ERP system (iScala).
2. Place orders with internal factories and external suppliers.
3. Book orders in ERP, obtain acknowledgments, and communicate order status to customers.
4. Coordinate delivery in line with incoterms, timelines, and costs.
5. Escalate and resolve issues promptly during order handling.
6. Handle import/export documentation and logistics.
7. Follow up on order backlog and inventory movements.
8. Ensure timely invoicing once delivery obligations are fulfilled.
9. Keep customers informed and respond to inquiries promptly.
10. Maintain compliance with standard business processes.
11. Develop internal networks for smooth order execution.
12. Communicate effectively with stakeholders.
13. Work under pressure, prioritize tasks, and collaborate across teams.
14. Review purchase orders and offers for compliance.
15. Act as the single point of contact for customers, balancing cost, time, and quality.
16. Update managers on order status and highlight issues.
17. Manage invoicing and shipping documentation.
18. Prepare and submit Letter of Credit documents.

Who you are:

• A self-motivated team player with excellent networking skills in an international environment.
• Solution-oriented with a strong customer focus.
• Committed to continuous improvement.
• Excellent communicator with strong interpersonal skills.
• Capable of multitasking, prioritizing, and making quick decisions.

Workplace & Hierarchy:

Based in Johannesburg, reporting to the Team Leader, Customer Excellence, Marine Division, MEA Region.

Competencies / Profile:

• Strong customer service orientation and sense of urgency.
• Proficient with digital tools and data analysis.
• Self-organized and detail-oriented.
• Effective communicator, both written and verbal.
• Methodical problem solver.
• Proactive with the courage to deliver honest news.
• Knowledge of order management, execution, and document control.
• Experienced with ERP systems and familiar with Incoterms.
• Capable of managing multiple tasks efficiently.
• Adaptive and eager to learn.
• Team player with strong MS Office skills, especially Excel.

Qualifications & Experience:

Minimum 2 years in a similar role or in industrial equipment manufacturing. This is a temporary 6-month contract.

We value experience and potential. If you're interested and meet the criteria, apply now!

We are committed to diversity, inclusion, and equity in our recruitment processes.

We also use Pymetrics assessments to gain behavioral insights, and applicants will be invited to participate upon applying.