Swedish speaking Customer Service Executive job – Competitive salary + benefits – Johannesburg,[...]

Language Recruiters; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An innovative firm is seeking a passionate Customer Service Executive fluent in Swedish to deliver exceptional experiences. In this remote role, you will be the first point of contact for Swedish-speaking customers, addressing inquiries and guiding them through website navigation. Your ability to communicate effectively and resolve issues will be key to enhancing customer satisfaction. This position offers the chance to work flexible shifts within a dynamic environment, ensuring that you play a pivotal role in delivering outstanding service. If you thrive in a customer-focused setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in inbound Customer Service.
• Proficient in using computers for various tasks.

Responsibilities

• Anticipate and resolve customer issues across phone, chat, and email.
• Provide assistance to Swedish-speaking customers.

Skills

Fluent in Swedish

Fluent in English

Customer Service

Communication Skills

Problem Solving

Education

NQF Level 4 qualification or Grade 12

Tools

Computer

Job description

Are you fluent in Swedish and passionate about delivering exceptional customer service experiences? Join our client as a Customer Service Executive, where your primary focus will be on anticipating and resolving customer issues while surpassing their expectations. Operating remotely from South Africa, you’ll serve as the first point of contact for our client’s Swedish-speaking customers, providing assistance across phone, chat, and email platforms. From addressing order inquiries to guiding customers through website navigation, you’ll play a pivotal role in ensuring a seamless experience. Utilizing a variety of tools, you’ll research, navigate, and communicate solutions effectively to enhance customer satisfaction.

Requirements for this Swedish speaking Customer Service Executive job in South Africa (Remote):

• Must be at least 18 years old.
• Must have the legal right to work in South Africa.
• Proficiency in both Swedish and English, with excellent written and verbal communication abilities.
• Completion of an NQF Level 4 qualification, Grade 12 qualification, or higher.
• At least 1 year of experience in inbound Customer Service, preferably in a BPO or contact center environment handling phone calls.
• Competent in using computers for various tasks.
• Flexibility to work varying shifts within a 24-hour Monday to Sunday timeframe, including early, late, overnight, weekends, and overtime as required.
• Must have a dedicated, quiet workspace equipped with a desk and chair, free from distractions.
• Minimum 10Mbps download and 20Mbps upload speed (ADSL/LTE/WIFI/AirFiber). It’s essential to ensure that your address matches your profile location for connectivity purposes.

If you meet the above requirements for this Swedish-speaking Customer Service Executive job in South Africa (Remote), we would like to hear from you! Please submit your CV today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.