AIS Operations Global Custody Consultant

Absa Group; Sandton; On-site; ZAR 400 000 - 600 000; Full time

Job summary

Absa Group is seeking a dedicated Operations Administrator for their Investor Services team. The successful candidate will manage Global Custody and Trustee transactions, ensuring compliance with regulations and delivering exceptional customer service. This role requires expertise in the Botswana market and operational processes.

Qualifications

• Minimum 5 years of experience in Custody Operational Processes.
• Knowledge of regulatory and statutory requirements.
• Proven experience in a customer-facing environment.

Responsibilities

• Administer all transactions related to AIS products and services.
• Monitor transactions for quality standards and cut-off times.
• Ensure compliance with service level agreements and regulatory requirements.

Skills

Communication

Interpersonal Skills

Time Management

Operational Efficiency

Customer Service

Education

Diploma or Certificate (NQF level 6)

Higher Diplomas: Business, Commerce and Management Studies

Tools

Microsoft Excel

Microsoft Tools

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

We are seeking a dedicated and detail-oriented Operations Administrator to join our Investor Services team. The successful candidate will be responsible for processing, monitoring, and reporting all Global Custody and Trustee related transactions, ensuring compliance with regulatory requirements and internal policies. This role requires a strong understanding of the Botswana market, including its regulatory environment and operational nuances.

Job Description

• Administer all transactions related to AIS products and services.
• Monitor transactions to ensure adherence to quality standards and cut-off times.
• Identify and drive operational efficiency.
• Escalate unresolved issues to the Team Leader and Operations Manager.
• Ensure compliance with service level agreements and regulatory requirements.
• Develop and maintain relationships within the Absa Group and with external clients.
• Provide high-quality communication and customer service to internal and external clients.

Qualifications and Experience:

• Diploma or Certificate (NQF level 6).
• Minimum 5 years of experience in Custody Operational Processes.
• Knowledge of regulatory and statutory requirements, including Strate Rules.
• Understanding of Domestic and Global Custody processes.
• Proven experience in a customer-facing environment.

Skills and Competencies:

• Excellent written and verbal communication skills.
• Strong interpersonal and time management skills.
• Enthusiasm and high levels of drive.
• Knowledge of SWIFT message standards related to the custody industry.
• Proficiency in Microsoft Excel and other Microsoft tools.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised