Clerk - Costing & Warranty - SANDOWN

Daimler Truck Southern Africa Ltd; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Daimler Truck Southern Africa Ltd is seeking a Costing & Warranty Clerk to manage warranty claims and ensure compliance with audit standards. The ideal candidate will have strong organizational skills and a solid understanding of truck components, contributing to the operational efficiency of the aftersales division.

Qualifications

• Minimum Grade 12 required.
• At least 3 years' experience as a Costing & Warranty Clerk.
• Computer literacy, preferably with Kerridge system experience.

Responsibilities

• Process warranty claims and maintain records.
• Ensure accuracy of job cards and invoicing.
• Coordinate with service, parts, and finance departments.

Skills

Attention to detail

Organizational skills

Teamwork

Interpersonal skills

Leadership

Education

Grade 12

Tools

Kerridge system

Job description

Tasks

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd, along with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd, provides a comprehensive range of products and services for our customers. The Group’s success is built on leading brands such as Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks, complemented by parts and services for Freightliner and Western Star Trucks. Our offerings include value-added services like Fleetboard, TruckStore, TruckTraining, and Financial Services. With a presence across South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, with all products assembled locally at our East London plant.

Job Overview

This role involves accurately processing warranty claims, maintaining detailed records, and ensuring compliance by reviewing job cards, verifying parts and labor costs, and coordinating with service, parts, and finance departments to ensure proper documentation and timely claim submissions. The ideal candidate will have strong attention to detail, excellent organizational skills, and a solid understanding of truck components and service processes to support the financial and operational efficiency of the aftersales division.

Main Job Activities:

Service Costing

• Ensure correctness and completeness of job cards, including number, account details, credit limits, and vehicle information.
• Invoice and cost job cards accurately and promptly.
• Verify labor hours against the flat rate manual, including sublet work, oil, and consumables.

Workshop Performance

• Monitor and report updates to the technical database for time and efficiency analysis to the Service Admin Manager.
• Monitor Work In Progress (WIP).

Customer Service

• Administer requests for estimates accurately and efficiently.
• Provide high-quality costing to enhance customer satisfaction and minimize disputes.

Administration

• Ensure all vehicles are checked for accuracy.
• Attach all relevant documents (repair orders, costing, parts requisitions, diagnosis reports) to comply with DTSA audit standards.
• File all job cards systematically.

Qualifications

• Minimum Grade 12.
• Computer literacy, preferably with Kerridge system experience.
• At least 3 years’ experience as a Costing & Warranty Clerk.

Skills & Personal Attributes

• Self-driven and resilient.
• Leadership and people management skills.
• Integrity.
• Teamwork and interpersonal skills, including emotional maturity and cross-functional collaboration.
• Ability to cope with pressure.
• Follow-through skills.
• Strong organizing and planning abilities.

Other Important Information

Daimler Truck Southern Africa is an equal opportunity employer. All qualified applicants will be considered, with the following conditions:

• Foreign nationals must qualify for a work visa/permit as per the Immigration Act 13, 2002.
• Compliance with the Employment Equity Plan and the Code of Good Practice on the employment of people with disabilities.

#YOUMAKEUS #MAKEYOURMOVE Apply now and become part of our team!